AVG Can't Remove Virus ?????????

[[[ I looked for an anti-virus forum but the only Virus one was "Read Only" - if this need to be relocated please tell me where ]]]

PC is running Windows ME

I use AVG and had installed it and was running it on a friend's computer. She had a LOT of viruses and/or infected files. It removed most of them but on several of them I got the following message:

C:\_Restore\temp\A0558415.cpy --- cannot be removed --- Trojan horse Downloader.1stbar.4.H

when I click OK I got the next one....

C:\_Restore\temp\A0560046.cpy --- cannot be removed --- Trojan horse Downloader.1stbar.3.BQ

and so on

when I finished clicking OK on all of them (or continue, or whatever the option was, I forgot now) it said...

16 Viruses still on Drive

How in the world do I get rid of these if the anti-virus software wont do it?

I checked the _Restore\TEMP folder and in it is 6362 files.
Can I just delete these and then delete them out of the Recycle Bin and re-run AVG?

ps
Tried several times to run it through Trend Micro and it wont even evaluate the PC - it just hangs at 0 files searched for hours.

Linda

 

You need to shut off your system restore. This will remove all of your restore points and thus any files contained there in, including the viruses.

 

OK here's a really stupid question....

I clicked on System Restore in Accessories (Win ME) and it thought I wanted to use it. Said I had to reboot to use it. I want to turn it off. Does ME handle that differently than the other operating systems?

 

I'm stupid
I know
but I'm not finding System Properties on WinME
Found System information (which wont open)
system monitor
system restore (which only lets you actually restore, not set parameters)
can you tell me where system properties in ME?

 

Found It.
It was already (selected) disabled.
Statemgr.exe is not there either.

What would happen if I deleted (and then from recycle bin) all of the TEMP files in the _RESTORE folder and then ran AVG?