Blue Screen Error

Discussion in 'Hardware' started by mokfarg, Mar 1, 2011.

  1. mokfarg

    mokfarg Private E-2

    Laptop Model: HP 6440
    OS: XP 32bit SP3

    I am hoping to obtain some assistance diagnosing this minidump file. I work in IT and have a user that is experiencing blue screen error messages upon log off/restart.

    Hardware diagnostics did not show any obvious hardware failures. I have attached the minidump text information and below is the information recorded from event viewer. Any assistance would be great, I believe this started after a recent Windows patch. Thank you!

    System Error:

    Error code 1000007f, parameter1 00000008, parameter2 ba338d70, parameter3 00000000, parameter4 00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
     

    Attached Files:

  2. mokfarg

    mokfarg Private E-2

    Anyone have any advice on what to troubleshoot? I have a few machines doing the same thing. I may be better off re-imaging but wanted to see if anyone has seen anything similar. Thanks
     
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Do you know what the specific file is that it is Blue screening on you? The Error code 1000007f could be ram. But youare now having the same issue on multiple systems?
     
  4. JonBoyFishhead

    JonBoyFishhead Private First Class

    http://support.microsoft.com/kb/137539
    from reading microsoft's article, it could be the RAM or the CPU. Are the CPU's being overclocked? Also check to see if you can boot into safe mode and see if all the RAM is being detected. Also, what kind of antivrus software is being ran on the systems? As some antivirus programs, install their on kernel files in the registry. If this is the case then you can go into regedit and remove some strings ( I think it's like 2) and this should stop that BSOD from happening.
     
    Last edited: Mar 7, 2011

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