blue screen ,fatal error windows 7 .Help !

moss99 · Jan 31, 2015

Hi guys , i was wondering if you could help me solve a problem . I have an ocz ssd 120 gb drive with my windows 7 on . i cannot get past a blue error screen :
STOP :c000021a {fatal system error}
the initial session process or system process terminated unexpectedly with status of 0x00000000 (0x0000428 0x00010658 the system has been shut down ...
I have photos etc stored on a 2nd 1Tb drive which i have removed from the system . i have tried a repair with the windows 7 disc . which didnt work .
i have now put a small drive from an old laptop in the pc and got windows 7 loaded onto that . i can see the ocz drive and open files but cant get it to boot ..
i downloaded ultimate boot cd but it cant seem to read the ocz drive ! .
can you help ...

DavidGP · Feb 2, 2015

Hi

When running repair with the Win7 disk did you run through fixing the MBR etc
http://support.microsoft.com/kb/927392 from the stop error I would be leaning to a corrupt mbr

Also when fixing keep all other drives unconnected.

What model is the OCZ drive btw?

moss99 · Feb 2, 2015

Hi , I will try this now , thanks .
the drive is a vertex 2 SATA ii 3.5 " ssd

moss99 · Feb 3, 2015

ok , tried this still no boot

DavidGP · Feb 4, 2015

Hi

What messages do you get on-screen as you boot?

Could try entering the BIOS and making sure the OCZ drive is recognised in the BIOS and then set it as 1st boot device and have no other devices listed as 2nd 3rd etc boot devices, save and exit to re-boot.

satrow · Feb 4, 2015

Usual causes: User-mode device driver, system service, or third-party application, Mismatched system files
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http://www.carrona.org/bsodindx.html#0xC000021A

First step should be Last Known Good (try this several times as Windows can store a number of these) from the F8 boot option screen - keep tapping F8 as the BIOS screen ends and the Windows boot begins.

Resolving an error in a user-mode device driver, system service, or third-party application: Because bug check 0xC000021A occurs in a user-mode process, the most common culprits are third-party applications. If the error occurred after the installation of a new or updated device driver, system service, or third-party application, the new software should be removed or disabled. Contact the manufacturer of the software about a possible update.

If the error occurs during system startup, restart your computer, and press F8 at the character-based menu that displays the operating system choices. At the resulting Windows Advanced Options menu, choose the Last Known Good Configuration option. This option is most effective when only one driver or service is added at a time. If this does not resolve the error, try manually removing the offending software. If the system partition is formatted with file allocation table (FAT), use an MS-DOS startup disk to gain access to the computer's hard disk. If the system partition is formatted with NTFS file system, you might be able to use Safe Mode to rename or delete the faulty software. If the faulty software is used as part of the system startup process in Safe Mode, you need to start the computer using the Recovery Console in order to access the file. If a newly installed piece if hardware is suspected, remove it to see if this resolves the issue.

Try running the Emergency Recovery Disk (ERD) and allow the system to repair any errors that it detects.

Resolving a mismatched system file problem: If you have recently restored your hard disk from a backup, check if there is an updated version of the Backup/Restore program available from the manufacturer. Make sure the latest Windows Service Pack is installed.
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blue screen ,fatal error windows 7 .Help !

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