Blue Screen, memory dump, safe boot not working

Hi - My kid has somehow gotten the blue screen of death with the memory dump message. The computer will now not boot normally - just get the flash of the dell start screen and then nothing else, hard drive does not sound like it's spinning. I tried to safeboot with F8 and got what is listed below and the safe boot did not finish. I was going to do a cleaning (read & run me first) but I can't get the system to boot. Can you help? I'm running windows XP sp3 on an intel processor.
Thanks - Cal

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\ntoskrnl.exe
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\hal.dll
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\KDCOM.DLL
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\BOOTVID.dll
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\config\system
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\c_1252.nls
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\c_437.nls
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\l_intl.nls
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\FONTS\vgaoem.fon
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\AppPatch\drvmain.sdb
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\DRIVERS\ACPI.sys
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\DRIVERS\WMILIB.sys
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\DRIVERS\pci.sys
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\DRIVERS\isapnp.sys

 

Thanks for the help so far.....

I downloaded an AVG rescue CD and read the microsoft support info.

I'd like to get this machine back running without losing any info and programs. What is the best approach - rescue cd or microsoft recover per the website listed?

Also, there does not appear to be any instruction with the rescue cd. if that's the way to go, how do I use it?

Thanks in advance....Cal

 

What is the make and model of your computer?

 

Hi - It's a Dell dimension E310, Intel processor, not sure which one.
thanks

 

I ran into this problem with a Compaq recently.

Do you know if your Dell has a recovery partition? You can likely do a recovery and it may keep your original files. That's what happened with the Compaq I worked on. Are you getting any prompt to perform a system recovery at all?

If not, you can insert your Windows disk, boot to it and do a repair on Windows.

 

I rechecked the front and back of the pc box and the only model info is E310. On the shipping paperwork from Dell E310 is the only model info. Processor is listed as an Intel Pentium 4

 

more developments - I read thru info that ame with the pc and fired up the machine again holding down F8 which gave me a number of boot options.
I chose boot to last know good configuration and the system booted up. I did get an error message after boot which read:


Microsoft windows
The system has recovered from a serious error.

A log of this error has been created.
Please tell Microsoft about this problem.
We have created an error report that you can send to us to help us improve Microsoft windows. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here

Which gave

Microsoft windows

Error signature
BCCode : 1000007e BCP1 : C0000005 BCP2 : A7A6CB37 BCP3 : F8990B7C
BCP4 : F8990878 OSVer : 5_1_2600 SP : 3_0 Product : 256_1

Reporting Details
This error report includes: information regarding the condition…..
To view technical information about the error report, click here

Which gave

Error report contents

The following files will be included in this error report

C:\DOCUME~1\CALTAL~1\LOCALS~1\Temp\WERe61a.dir00\Mini092110-01.dmp
C:\DOCUME~1\CALTAL~1\LOCALS~1\Temp\WERe61a.dir00\sysdata.xml


Not sure if any of that means anything. I will do a full clean per the read and run me first instructions in the malware section.

Do you have any additional suggestions on anything else I should do?

Thanks,
Cal