Blue-Screen of Death

Discussion in 'Software' started by nannette, Dec 1, 2006.

  1. nannette

    nannette Private E-2

    A problem has been detected and windows has been shut down to prevent damage to your computer.

    DRIVER_IRQL_NOT_LESS_OR_EQUAL

    If this is the first time you’ve seen this stop error screen, restart your computer, if this screen appears again, follow these steps:

    Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

    If problems continue disable or remove and newly installed hardware or software. Disable BIOS Memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Start-up options, and then select safe mode.

    Technical Information:
    ***STOP: Ox000000D1 (OxE1007B4C), Ox000000FF, Ox00000000, Ox81EE6A37)

    Beginning dump of physical memory
    Physical memory dump complete.
    Contact your system administrator or technical support group for further assistance.
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  3. nannette

    nannette Private E-2

    ok, going to try running th eRun memtest check right now. Never heard of this kind of test...but ok
     
  4. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi had you been updating any drivers or installing new software before this STOP error started as STOP D1s generally point to a driver or software trying to access an area of memory it shouldnt be, thus conflicting.

    Can you boot into safe mode?
    To enter safe mode hold F8 at boot and choose from the list Safe Mode with Networking.
     
  5. nannette

    nannette Private E-2

    I've had this problem for awhile...but hadn't been able to get around to fixing it....Therefore, I can not remember what caused this. Not sure if this helps a little but I always get a pop-up saying (INFARED Device).
     
  6. nannette

    nannette Private E-2

    and yes I can boot into a safe mode.
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Did you install any device (printer, mouse, keyboard, etc.) that uses infared type connection?
     
  8. nannette

    nannette Private E-2

    I installed an optical wireless mouse and a lexmark printer (which I don't use anymore).
     
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Mouse is working? Did you uninstall the printer? Have you tried using a different mouse?
     
  10. nannette

    nannette Private E-2

    Mouse is working just fine. Printer, yes I uninstalled it. No I havn't tried using a differant mouse....since it didn't seem to give me problems.
     
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you go to device manager ..is anything marked with an X or ! or ?
     
  12. nannette

    nannette Private E-2

    yes, Built-in Infared Device
     
  13. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Either uninstall (but will come back when you reboot - which might fix it) or disable it.
     
  14. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Sorry should have elaborated alittle on the Safe Mode question, when in safe mode do you get the blue screen issue at all?

    Also, I just went back over your hijackthis log and do you still have Microsoft OneCare and AVG Antispy installed? if so as OneCare is a live scanning antivirus and malware/spyware scanner, like AVG antispy, its advisable to only have one live scanning antivirus and antispyware program installed at once, so uninstall AVG and see if you get any BOSD errors.
     

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