Blue screen of death

Hi there

I followed some instructions i found on the site to help work out my bcod problem. Anyway here's what i got.

kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: bf801651, The address that the exception occurred at
Arg3: a79eccb4, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
win32k!ValidateHwnd+79
bf801651 397708 cmp dword ptr [edi+8],esi

TRAP_FRAME: a79eccb4 -- (.trap 0xffffffffa79eccb4)
ErrCode = 00000000
eax=e8e57870 ebx=bbd13dc8 ecx=00020526 edx=bbd10000 esi=e8e57870 edi=bbefd0e8
eip=bf801651 esp=a79ecd28 ebp=a79ecd3c iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
win32k!ValidateHwnd+0x79:
bf801651 397708 cmp dword ptr [edi+8],esi ds:0023:bbefd0f0=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x8E

PROCESS_NAME: firefox.exe

LAST_CONTROL_TRANSFER: from bf834f83 to bf801651

STACK_TEXT:
a79ecd3c bf834f83 0013d4dc 00000000 bbebd008 win32k!ValidateHwnd+0x79
a79ecd54 8053d648 00020526 00000000 0013d51c win32k!NtUserShowWindow+0x16
a79ecd54 7c90e514 00020526 00000000 0013d51c nt!KiFastCallEntry+0xf8
WARNING: Frame IP not in any known module. Following frames may be wrong.
0013d51c 00000000 00000000 00000000 00000000 0x7c90e514


STACK_COMMAND: kb

FOLLOWUP_IP:
win32k!ValidateHwnd+79
bf801651 397708 cmp dword ptr [edi+8],esi

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: win32k!ValidateHwnd+79

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 49e87572

FAILURE_BUCKET_ID: 0x8E_win32k!ValidateHwnd+79

BUCKET_ID: 0x8E_win32k!ValidateHwnd+79

Followup: MachineOwner
---------


Is this telling me i just have a problem with my firefox installation??

 

Hi,

I'm not sure how to read that analysis but I do see FF in there. Anyway, I was just glancing at a PC magazine today and saw this tool for BlueScreens. I wonder if it might help pinpoint the pertinent information in that error? It comes in a standalone format (zip) file so no installation necessary if you want to try it out.

 

I just thought the bit was relevant which reads:

PROCESS_NAME: firefox.exe

That software is probably useful, so thanks! Not totally sure how to draw any conclusions from it though...

 

Here's a screenshot from BlueScreenView

 

I'm reading it as something to do with win32k.sys but don't understand what to do with it. Not having much luck googling win32k.sys and firefox.exe but there are hits but nothing that matches your problem yet.

 

Yeah i haven't been able to work it out. Thanks for your help though, maybe someone else has some suggestions!