Blue Screen problem

Hello,

I bought a new laptop a couple of months ago.
Specs:
Aspire V3-571G
Intel Core I7
Nvidia Geforce GT730 4GB dedicated VRAM
8GB DDR3
750 GB HDD
Windows 7 Ultimate.

After the first few days I started getting blue screen during games or even when the computer was left in idle. (bluescreen and restarting itself). I did some windows updates and uninstaled a registry repair software that came with the laptop's drivers pack. Not sure what did it, but the problem went away.

Now, months later, it started up again and I'm not sure what's causing it. I think it appeared after one of the scans of "Super antispyware" and "Malawarebytes" - Super Antyspyware found removed some bugs...(when I'm watching "bordwalk empire" online...sometimes when I press the play button an add page pops up and automatically downloads these bugfiles that antispayware removes later during scan) . I've also noticed the GPU idle temperature going up lately more than usual, but only by a few degrees (from the usual 57 to 60-61). I've bought a laptop doc and got the temperature to a steady 52, but the problem persists. I first thought it's a flash glitch, because when I'm watching a movie online, or when I'm on facebook, the opera page freezes for a second then goes out of freeze and I can click the tabs but I can't write anything on facebook or click the buttons in the online movie player. (and after a few seconds I get the blue screen and it restarts). If I close opera before that it freezes completly. If I try to restart it, it freezes into a black screen after trying to restart (I then have to close the laptop from the button and start the laptop again). This also occurs when the computer is in idle (opera is not opened)...gets bluescreen and restarts itself.

After the automatic restart I get this information from windows (recovering from a serious problem):
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8008237A10
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA8007D14010
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\110213-17378-01.dmp
C:\Users\PatrickBliss\AppData\Local\Temp\WER-47736-0.sysdata.xml

Read our privacy statement online:
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C:\Windows\system32\en-US\erofflps.txt

I've attatched the minidump file, but I can't seem to find the WER-47736-0.sysdata.xml file.

Please excuse some of my typeos, since English is not my native language.
Please let me know if there is a solution for this type of problem, or do I have to format and reinstall the windows.

Thank you!
Patrick

 

Unfortunately I could not upload the dumpfile because of its format.
Please let me know if you need it and I'll find another way to post it.
Thank you,
Patrick

 

Hi Patrick,

Copy the minidump to your Desktop, zip it (right-click it > Send to > Compressed folder) and attach the resulting zip file (if you have more than one dump, zip several of the latest ones together).

 

Here are the Zipped Minidump Files.

 

The problem is driver-related, a power signal (I/O request packet = IRP) is being sent to the graphics but it's not reaching it in the time allotted to it (A device object has been blocking an IRP for too long a time), Windows steps in after a short period and kills it.

The driver listed is a Nvidia graphics driver but you have a dual-graphics notebook, so it's best to update/reinstall it from the Asus support site.

It's possible that there's another driver running interference, my guess for main suspect would be the ?screen capture driver? (scrcamhrdrv_x64.sys), which pre- dates SP1 (effectively the oldest 3rd party driver), update or uninstall the software it belongs to.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8008237a10, fffff80000b9c3d8, fffffa8007d14010}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
[B][COLOR="Red"]Probably caused by : nvlddmkm.sys[/COLOR][/B]

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8008237a10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, Functional Device Object of the stack
Arg4: [B]fffffa8007d14010[/B], The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  [B]fffffa8007d14010[/B]

DEVICE_OBJECT: fffffa800abbc040

DRIVER_OBJECT: fffffa800abd5e70

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5077a92b

MODULE_NAME: nvlddmkm

FAULTING_MODULE: fffff8800f43c000 nvlddmkm

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002f458c2 to fffff80002ed5c00

STACK_TEXT:  
fffff800`00b9c388 fffff800`02f458c2 : 00000000`0000009f 00000000`00000003 fffffa80`08237a10 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`02ee084c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9c430 fffff800`02ee06e6 : fffffa80`07baa3f8 fffffa80`07baa3f8 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`02ee05ce : 0000001d`2cff2f99 fffff800`00b9cb18 00000000`000c41b9 fffff800`030549a8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`02ee03b7 : 00000006`4128dbc2 00000006`000c41b9 00000006`4128db9b 00000000`000000b9 : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`02ecd90a : fffff800`03050e80 fffff800`0305ecc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x9F_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

0: kd> !irp [B]fffffa8007d14010[/B]
Irp is active with 4 stacks 3 is current (= 0xfffffa8007d14170)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  2 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 ffffffffc000000e
 [ 16, 0]   0  2 fffffa8008237a10 00000000 fffff8800f5805bc-fffffa800feefb10    
	       \Driver\pci	nvlddmkm
			Args: 00000000 00000000 00000000 00000000
[B][COLOR="Red"]>[/COLOR][/B][ 16, 2]   0 e1 fffffa800abbc040 00000000 fffff80002ec1730-fffffa800f802c80 Success Error Cancel pending
	       \Driver\[B][COLOR="Red"]nvlddmkm[/COLOR][/B]	nt!IopUnloadSafeCompletion
			Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80076a7480    

			Args: 00000000 00000000 00000000 00000000

 

Thank you very much Satrow.
All my drivers were the latest from Acer's original website. Unfortunately the drivers they have posted there are from March 2012, so quite out of date. So I've decided to download them from NVIDIA and Intel (for both of the video cards), which I should have done in the first place, but everybody advised me to stick with the laptop's brand latest official drivers.
I haven't yet removed the screen camera software since I haven't had any problems with it on any of my computers.
Now I'm just waiting to see if the problem went away. If not, I'll remove that software as well.
Again thank you very much for helping me!
I'll post back tomorrow with another feedback
Best Regards,
Patrick

 

The same problem persists after updating both of the videocards drivers. Restarted 2 times in the past hours while the computer was in idle. Same type of error in the information from windows.
I've just removed the screen camera program as well.
I'll check back with another feedback soon. Hopefully this wills solve it.
I really hope it's not a hardware issue with the GPU...
Best regards,
Patrick

 

Although I've updated both video cards drivers to the latest releases, the problem persists. I had two reboots in the past hours with the same information from windows after recovering. I've removed the screen camera software. Hopefully this will solve the issue. I really hope it's not a hardware problem because of a faulty video card.

I'll get back to you with a feedback soon.

PS: I found a strange approach to the problem on this site. I mean the part at the end with the "renaming of the file". What do you think?

http://www.blubrry.com/datarecovery/1523547/fix-annoying-bsod-error-caused-by-nvidia-nvlddmkmsys/

Best Regards,
Patrick

 

Hello,

First of all, thank you for your time put in to this and for your advice!
Like I said earlier, I've removed the Screen Camera software. Now it's been two days since then and I haven't got the blue screen error since then, but the problem persists in some way.
Because now it freezes for a few seconds, but then it gets over it (no bluescreen restarting), unfortunately once you get the first freeze it keeps going in "hick ups" like that every minute. (Like having a very slow computer with not enough RAM ). You type something on facebook or youtube but you have to wait a few seconds till the writing appears. You minimize the window but it takes 5 seconds until it does it. And another strange aspects just like before, once the first freeze occurs, the GPU temperature rises from the usual 53-54 to about 62-64 and stays there even if you close all windows and leave the computer in Idle. Plus I don't understand why the screen camera was related to the blue screen. Because I've had it installed all along even in the time until the problem reappeared which was about a month and a half with no problems.
Do you have any ideea how to fix this? Could it be a GPU hardware problem?
Thank you,
Patrick

 

Hi my friend , you can remove your graphic card using this way

http://www.majorgeeks.com/files/details/driver_fusion_(driver_sweeper).html

https://support.steampowered.com/kb_article.php?ref=5806-RUOG-4683

because some files is difficult to remove , after that you can install your new driver , even you can follow this

http://windows.microsoft.com/en-us/windows-vista/check-your-hard-disk-for-errors

checking the status of the hdd , you are able to check your memory by doing this

http://technet.microsoft.com/en-us/magazine/ff700221.aspx :wave

 

Hello,

Coming back with some updates. Thank you for the advice FalconAtack, but I just formated my laptop. Clean format, deleted all the partitions, recreated them and made a clean instal of windows 7 ultimate. I've also found some newer drivers for the chipset, audio and most of the components. It actually has the latest drivers on the market for the AUDIO, GPU and CHIPSET.
Yet after one hour of browsing the web the problem is still there (freezing).
Only I discovered another strange aspect this time. I've noticed it before but I've thought it was a coincidence when restarting it. But now I've installed another CPU gadget which confirms it.
So... each time it freezes and after it comes out of the freeze but keeps going in hick ups, the CORE 8 from the I7 processor remains at 100% until I close down the laptop and start it up again.
Also, Intel Turbo Boost Technology Monitor 2.5 that I've just instaled shows the processor going up to 3.0 Ghz and staying there for good until I close the laptop.
So besides the GPU temperature staying up after the freezing until I close down the laptop, I've discovered this CPU problem as well.
So could the problem actually be from the processor?
Does anyone have a clue what this could mean?

Thank you,
Patrick

 

Intel Turbo Boost Technology Monitor is a terrible monitor, way too slow to be of any real-world use; try HWiNFO64 instead, sensors only - not pretty but it gives a huge range of data at close to real-time.

No clue as the best method for tracking down the culprit but try Driver Verifier for 24-48 hours to try to flush out any bad driver first - it will cause some lag, it creates extra stress and hopefully, will trigger a verified BSOD we can look at - read the instructions for DV carefully, it isn't foolproof, sometimes leaving a non-booting (but easily recoverable if you follow the steps above) PC.

Also install Glint, it has a huge range of CPU-related tasks that can be monitored, it may take some experimentation to hit on the correct monitors to use though (up to 200 indicators!).

 

Hello,
I've did as you said satrow, I've instaled HWiNFO64, though the data that it shows me doesn't really mean much to me . But I didn't have time to get an error while running it because right after that I've activated Driver Verifier. I followed all the steps in the page you gave me (to monitor only Non-Microsoft driver) and I restarted windows so that the program may start running. Well...after restarting right after I type my user password for windows I get a bluescreen. Restarted three times, same thing so I've logged on through safe mode, but I can't find any dumpfiles created. I figured maybe I can't access them through safe mode, so I've stopped running Driver Verifier to be able to log on to windows normally. Unfortunately, even so I can't find any dumpfiles in the dumpfolder. I wonder why?
Anyway I've managed to capture the blue screen with my phone. I'll post them here. Any advice?

Thank you!
Patrick

 

A 0xC4 is a Driver Verified crash, Patrick, these are naming the Nvidia driver, it reads like it's crashing when trying to load. My guess is that it's probably conflicting with the Intel driver trying to load at the same time.

I would uninstall both of the drivers and their software via Device manager, clean out any leftovers you can find and install the Acer drivers and software for both, they're designed to work together.

If you've unhidden files and folders in Explorer, the dump files should be visible, copy them to your Desktop before zipping them. Alternatively, use the BSOD collection app. and tools as described here and zip the resulting folder to attach to a reply.

 

Hi! I've already set it to view all files before accessing the minidump folder. Rechecked it now and no there are no dump files created (strange I know). And before I've installed these latest drivers, the first drivers were actually both from the acer website. But I'll go back to the restore point before installing the drivers and I'll try to find some other ACER drivers. If not. I'll disable the Intel card for a while and see if the problem persists. I'll get back with feedback as soon as posible.
Thank you again for all your patience!

Best Regards,
Patrick

 

Hello all,

After a week of trying and tring I've still haven't managed to solve my problem since my last post. I've tryied three different intel drivers aproved by acer and three different nvidia drivers aproved by acer. I've installed them everytime with windows restore. I've updated everything on win7...nothing... When I think maybe I've got it right... afer a few hours the crash reappears.... Every time that processor core8 gets stuck at 100%... I simply don't know what to do anymore. I've tryied disabling the intel card to keep only the nvidia card working, but if I disable it from device manager the screen simply goes black (it doesn't swich to the nvidia card)... I really don't know what to do anymore... ...

 

The best I can suggest is to take it back to the original Acer setup, that might require a full wipe/reinstall. Some of these dual GPU notebooks will only work correctly on the original drivers and updates provided by the makers.

 

Hello,

I've just received my laptop back after sending into service to ACER. I had some problems and I was in the hospital so I only managed to send it on the 17 december and got it back today (they were very quick) . In their report they have stated that the problem was due to the motherboard the hard drive which were faulty. They've replaced both of them and replaced my windows 7 with windows 8. I can actually see a big difference in the temperatures now. I mean without the cooling doc the GPU temperature now is at 49 C.
So the problem was hardware related. I just thought I should write this feedback in case somebody else faces similar problems in the future.
Thank you again for all your help!

Best regards,
Patrick

Merry Christmas!

 

Thanks for the update, Patrick.

I'm pleased to see hear that both you and the notebook are better now!

Yes, any hardware problem will defeat anything we can do with software/drivers, I'm glad Acer got it sorted quickly for you.

Have a great Christmas :major