Blue screen reboot

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by ERen, Jan 5, 2011.

  1. ERen

    ERen Private E-2

    So I build my own desktop a few months ago.

    I have just recently been encountering terrible things, within the last few weeks.

    Every time I go on my computer (safe mode or not) after being on for a few minutes it will flash the blue screen of death for about 3 seconds (so I can never tell what it says in time) and then reboot.

    I have no idea how to fix this or where it came from.

    Also if it could be related, something called White Smoke Translator keeps installing on my computer.


    I am desperately searching to save my computer so if anyone can help me out, or if anyone knows of a solution to this, please let me know.

    Thanks
     
    ERen, Jan 5, 2011
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    First, right click My Computer (If using XP ) and choose properties. Then go to the advanced tab and click on startup and recovery. Uncheck the box to restart on errors. That will make it so you get to see the error code when you have the next BSOD.

    Then try to do the following:

    READ & RUN ME FIRST. Malware Removal Guide
     
    TimW, Jan 5, 2011
    #2
  3. ERen

    ERen Private E-2

    So I got through most of those cleaning programs though have encountered a couple issues.

    One Trojan that was detected of the list I cleaned on SUPERAntiSpyware leads to blue screen when I try to remove it, all others were successfully deleted.

    Malwarebytes' Anti-Malware ran and deleted everything successfully.

    Whenever I try to run ComboFix, the blue screen appears.

    And finally MGtools successfully ran.

    Not sure if there is anything else I can do? I want to get that last item deleted from SUPERAntiSpyware but keep getting this stupid blue screen.

    And finally, I managed to write down the number of the error from this blue screen, unless there is a different piece of information I should post?


    STOP: 0x0000007F (0x0000000000000008, 0x0000000080050031, 0x00000000000006F8, 0xFFFFF80001EE362E)

    If there is anymore help I can get I would really appreciate it.
     
    ERen, Jan 5, 2011
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    TimW, Jan 6, 2011
    #4
  5. ERen

    ERen Private E-2

    Here are the logs I got.

    Again, ComboFix would not work without the Blue Screen popping up.

    Also I have attached a screen shot of the file in SuperAntiSpyware that I cannot delete without the blue screen. It is the unchecked one.
     

    Attached Files:

    ERen, Jan 6, 2011
    #5
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You need to attach the proper log from MGtools. This is the C:\MGlogs.zip file as stated in the instructions.

    Also run the below.

    Download TDSSKiller from Kaspersky to your directly onto your Desktop
    • Now double click the TDSSkiller.exe file to run it ( if using Vista or Windows 7 do not double click on it but rather, right click and select Run As Administrartor. )
    • If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123tdk.com).
    • Allow the application to run if prompted by Windows or any security programs you have installed
    • It will start the scan and run rather quickly and will notify you of whether anything is found or not.
    • Follow the instructions to delete/quarantine if asks you what to do when if finds something.
    • Whether an infection is found or not, a log file should be created on your C: drive ( or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply. (See: HOW TO: Attach Items To Your Post )
     
    chaslang, Jan 6, 2011
    #6

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