Blue Screen using Windows Explorer

Hello All

I am experience a problem I can’t fathom.

Sometimes – just occasionally – say about 3 times a week the computer blue screens when I am accessing a folder through Windows explorer. It’s not the same folder each time.

Occasionally it does it when searching for a file from within another programme – Word for instance – when changing folders it blue screens.

I’m running Windows 7.

Any Ideas?

Any suggestions will be appreciated.

 

can you go to your c:\WINDOWS\Minidump folder and attach any and all .dmp files in that folder to this forum? Those are bluescreen logs, I or someone else will analyze them for you to get to the root of your computer problem

 

Thanks for your interest Thisisu.

I have not uploaded files before can you point me at the help topic that explains the procedure?

There are 14 files. Do you want them all?

How can I open theses files so that I can also see what you are seeing?

Thanks

 

http://forums.majorgeeks.com/faq.php?faq=vb3_reading_posting#faq_vb3_attachments

Yes I would like to view them all.

You can use a program called BluescreenView (http://majorgeeks.com/BlueScreenView_d6200.html) to open/analyze these files.

 

Hello Thisisu

Sorry it’s taken so long to get back to you.

The Minidump files have the extension “.dmp” and as far as I can see the “Manage Attachments” window does not permit the upload of these files.

I have tried a number of times but I get an invalid file error.

Furthermore although I am logged on as an Administrator I sometimes get a dialogue saying that I don’t have permission to open the files.

I have changed permissions but this appears to be unreliable.

I have attempted to Zip them but I get Access is denied errors.

However with BlueScreenView I can see the content of the files. The problem appears to be consistently something to do with ntoskrnl.exe and on two occasions with dxgkrnl.sys

Any suggestions?

 

Hello again,

I have copied the out put from BlueScreenView and uploaded that as a txt file. Will this do?

 

Can run a memtest86? for at least 1 pass.

direct dl: http://www.memtest86.com/memtest86-4.0.iso.zip

source: www.memtest86.com

it's a bootable CD that tests your memory

 

if memory passes, can you run a sfc /scannow through command prompt?

start > run > cmd >

sfc /scannow

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may even be your power supply, too bad we can't test that really quickly.