Bluescreenview Gave Me Info -- But What Do I Do With It?

Discussion in 'Software' started by Ivan Berger, Feb 28, 2016.

  1. Ivan Berger

    Ivan Berger Private E-2

    Got stopcode 9F, driver power state failure. Ran BlueScreenView, and it highlighted ntoskrnl.exe. So now that I have this information, what do I do with it?
     
  2. satrow

    satrow Major Geek Extraordinaire

    0x9F will be a device driver problem - but it won't be caused by ntoskrnl.

    Can you copy the dump file(s) to the Desktop, zip them and attach the zip file to a reply, please?
     
  3. Ivan Berger

    Ivan Berger Private E-2

    How's this?
     

    Attached Files:

  4. satrow

    satrow Major Geek Extraordinaire

    I need the dump file: C:\Windows\Minidump\022816-34835-01.dmp
     
  5. Ivan Berger

    Ivan Berger Private E-2

    I've tried, but I keep getting a message that I have no authority to open this file and should contact my administrator. Sorry to sound ignorant, but how do I become the administrator for this?
     
  6. satrow

    satrow Major Geek Extraordinaire

    Copy the dump file to the Desktop, zip it (right-click > Send to > Compressed folder) and attach that zip file to a reply.
     
  7. Ivan Berger

    Ivan Berger Private E-2

    The original, not a copy, is on the desktop because for some reason my PC would only let me move, not copy, it. Trying to zip with PowerDesk 9, I get "error during archive operation," and the resultant file is 22 bytes long. Right-clicking the file and choosing send to-> zipped file gets me a message that the file was not found or I don't have read permission. I could try 7-Zip, but that requires a physical disk address, which "desktop" isn't.
     
  8. satrow

    satrow Major Geek Extraordinaire

    7-zip finds and compresses/decompresses items stored on the Desktop fine here.

    Try this method, it will take longer (give it 10+ minutes) but it does collect more useful data.
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds