brand new laptop, cannot download vista updates,hangs

I have a new laptop, it has windows vista. Windows update indicates 39 critical updates are needed to be downloaded. However, when I click on "update" it just hangs then gives me a "failed" message. Also, and this may be related, I cannot use Internet Explorer..I click on it and it hangs also. I'm using firefox at the moment.

I have disabled the firewall and it still hangs.

Suggestions?

Thanks,
Connie

 

How do you connect to the internet, by phone, dialup BB modem, or 'always on' BB modem, and what does it say in Internet Options > Connections?

 

It says that i am connected and i am also connected via wireless router<cable modem<cable

 

Connie, how about the error code, as Halo asked?
Cheers..

 

Hey guys,

Im srry but there is not an error code. it just hangs on startup. it hasnt loaded a single page since i got it. yet mozilla works fine. i think it just doesnt like microsoft or something.

 

I was only able to get mozilla on there by copying it to a flash drive from my computer and copying it to my laptop.

 

Windows update gives an error code on failing. Just go to Start> Programs> Win Update. As you said it will show the updates available. Go ahead and D/load. If it fails you will see the error code. We need that error #
Cheers..

 

Hey,

It came up with the error code 80072EE2.

 

I looked around for a solution for the error code.
http://support.microsoft.com/?kbid=836941

Can you try and connect the laptop wired to the cable modem directly and get updates?

Why I say this is, because I've got a DT and LT (both on XP home) and I have to by pass the Netgear router wired or wireless to update, connect to Windows Live Messenger and even Facebook!! Yes, it connects every where else!

A friend's XP Pro lappy updates without a problem on my network, wirelessly!!

Also what happens when you try to trouble shoot/diagnose IE?
Cheers..

 

Could well be an mtu setting, both for the OP and for you Sikvik.

TCP Optimizer is a simple tool for fine tuning this setting.

 

Hiya CONNIE Y try this it worked for me :

To Register WUPS
click start>all programs>accessories>( right click ) command prompt>run as administrator
type : net stop wuauserv
click enter

To Register WUPS.dll file
type : regsvr32 %windir%\system32\wups.dll
click enter

Start the Automatic Updates Service
type : net start wuauserv
click enter

Make sure you put spaces in between words where i have put spaces !

Hope this works for you !
RJ !

 

Thank you everyone for the responses. My son found a huge worm on the laptop that norton 360 missed. We took it back to where we purchased it, they apologized profusely and put Windows7 on it....so far so good...