Brother MFC420cn "unable to clean".

Discussion in 'Hardware' started by halpad, Jan 13, 2014.

  1. halpad

    halpad Private E-2

    Hi,

    I have a Brother MFC420cn. It recently started to show message "unable to clean"...check user manual troubleshooting $ maintenance. I have unplugged, restarted several times. I have looked for foreign objects..found none. I have replaced black ink cartridge(it was not empty). I cannot find anything visibly wrong. The scanner will scan to PC, the fax works..(no confirmation printed). obviously the printer function will not work without cleaning first.

    Another minor problem..I downloaded BRAdmin Professional(thought I might find a solution). It will not detect my printer. I actually have this printer hooked directly to a win 8.1 PC(not on a network).

    Thank you,
    Hal Paddock
     
    halpad, Jan 13, 2014
    #1
  2. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Code:
    http://welcome.solutions.brother.com/BSC/public/us/us_ot/en/faq/faq/000000/000500/000065/faq000565_000.html?reg=us&prod=mfc210c_all&c=us_ot&lang=en
    Follow the troubleshooting steps given by Brother.
     
    plodr, Jan 13, 2014
    #2
  3. Digerati

    Digerati Major Geek Extraordinaire

    Not all ink is equal and the use of "some" 3rd party ink can wreck havoc on these printers. Are you using genuine Brother ink?
     
    Digerati, Jan 14, 2014
    #3

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