Browser lock

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by canyoncutter, May 22, 2007.

  1. canyoncutter

    canyoncutter Private E-2

    Another newb here...

    Can someone help with this.... i have changed addy for no link(h) ttp://g.msn.com/1cl91enus/7?q=

    Any helpwould be appreciated.thanks
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    I don't understand what your problem is. All you said is you changed your address for no link. Please describe in more detail what your exact problem is. Do not abbreviate? Tell us the exact problems. What are you trying to do and what is happening?
     
  3. canyoncutter

    canyoncutter Private E-2

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Which browser?

    What do you mean? Do you mean it take a few minutes before it locks up? Or do you mean is is locking up for a few minutes and then unlocks by itself?

    Do you mean this is what you get after your supposed lock up? It just looks to me like you are searching for something that cannot be found.

    You still have not stated exactly what you are doing.
     
  5. canyoncutter

    canyoncutter Private E-2

    Ahhh, sorry ok my (msn explorer) is locking up on me. sometimes after a few min sometime's not at all. It always sends me to that same addy with the heading g.msn.com/1cl91enus/7?q=. when it lock's up.
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    It does not sound like a malware related problem to me, but if you want to check your PC for malware, follow the below procedures and we will find out.

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, renaming, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.
    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
      • CounterSpy - only for Windows XP, 2K, & NT users
      • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • runkeys.txt - the log from GetRunKey.bat
      • newfiles.txt - the log from ShowNew.bat
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     

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