Browsing Data

I'M NEW HERE I'M NOT SURE IF I'M IN THE ROOM OR PLACE CAN I GET HELP WITH A PC LAPTOP PROBLEM.??

I HAVE TO CLEAR MY BROWSING DATA 8-10 TIMES A DAY ON MY INTERNET PROVIDER WHICH IS CHARTER, I HAVE ASKED THEM TIME AFTER TIME WHY MUST I DO THIS, AND STILL NO GOOD ANSWERS.

CAN ANYONE ON HERE GIVE ME HELP WITH THIS MATTER?? I WOULD SURE APPRECIATE IT. BUT BEING NEW WHERE DO I GO TO FIND ANSWERS TO THE ABOVE QUESTION??

I'VE SEARCHED THE INTERNET TO SEE IF THERE IS ANY SOFTWARE THAT WOULD FIX THIS PROBLEM BUT HAVE NOT FOUND SUCH SOFTWARE, HELP PLEASE!!!

I'M USING GOOGLE CHROME AND HAVE TRIED MS EDGE, AND OTHER SEARCH ENGINES AND STILL GETTING THE SAME ISSUE. I HAVE CHANGED THE ROUTER AND MODEM WHICH WAS SUGGESTED BY CHARTER AND STILL DID NOT HELP, I'M ON A GAMING DELL COMPUTER VERY FAST BUT SAME PROBLEM.

I WILL PROBABLY NEED HELP TELLING ME WHERE TO FIND ANY SUGGESTIONS ON THIS MATTER.

THANKS, EXCUSE ALL CAPS BUT MY KEYBOARD IS STUCK ON CAPS, SORRY.

 

For what reason do you have to clear the internet data 8-10 times a day?

 

WHAT HAPPENS ID THERE ARE TWO WHEELS SPINNING AND I KNOW I HAVE TO CLEAR MY BROWSER DATA OR ELSE IT WILL RESTART ON ITS OWN BUT I STILL HAVE TO CLEAR BROWSER DATA? AND I FORGOT TO MENTION THAT AT TIMES GOOGLE CHROME WILL RESTART ON ITS OWN. I HAVE 3 COMPUTERS TWO OLDER ONES AND IT DOES IT ON ALL THREE COMPUTERS SO THERE HAS TO BE SOMETHING WITHIN THE INTERNET CAUSING THIS TO BE THE ONLY THING I CAN THINK OF.

THANKS FOR YOU FELP,

 

HERE IS A SCREENSHOT OF MY CHARTER EMAIL AND YOU CAN SEE THE THE SPOKE WHEELS TURNING WHEN THIS HAPPENS I HAVE TO CLEAR MY BROWSER DATA OR IT WON'T LET ME CONTINUE,

 

Go here, run the test, take a screenshot and post it.
https://www.speedtest.net/

 

HERE IS THE SCREENSHOT SIR

 

Your speeds are significantly higher than mine.
Also, the problem happens with different computers, browsers and search engines.
Therefor the problem is with Charter. Tell them to fix it (they must send someone to your home) or find a different provider.

Sorry I can't be of more help.

PS You could try the Malware Removal Forum and do refer to this thread.

 

I CAN'T THANK YOU ENOUGH SIR FOR YOUR HELP MUCH APPRECIATED. I WILL CONTACT CHARTER ONCE AGAIN TO COME TO MY HOME AND TRY TO FIX THIS ONGOING PROBLEM.