BSOD and admin password scrambled

This morning, I tried to boot up my computer and I get the BSOD. I can't run Windows System Recovery b/c the admin password is not being recognized. I called Dell Tech support (my warranty has lapsed) and they want to charge me $99 to rid my computer of some virus that causes the BSOD and scrambles passwords.

Could someone provide me with some information? What is the name of this virus? Does anyone know how to fix it?

I have a Dell:
- Inspiron 9100,
- Wondows XP Pro,
- Norton installed (if that makes any difference)

I would say my skill level is advanced novice.

Thanks all!

PS Googled symptons of virus and nothing came up. Dell tech mentioned that this virus was all over the news a couple weeks ago. I could not find it in the Google news section either. Thanks again.

 

You might want to try RockXP to retrieve the "Scrambled" password and change it you can get this from Major Geeks here http://www.majorgeeks.com/download.php?det=4138 . You might try posting the virus name in the malware section to see if the able crew there has heard of a fix. Hope that helps, Oh and bye the way WELCOME TO MAJOR GEEKS