BSOD...Hardware Malfunction (v.2)

Discussion in 'Hardware' started by LauraR, Mar 31, 2008.

  1. LauraR

    LauraR MajorGeeks Super-Duper Administrator Staff Member

    I'm going to start a new thread for this.

    It's a continuation of one I had before ( http://forums.majorgeeks.com/forumdisplay.php?f=22 )


    I sort of put a bandaid on the problem by shutting down my laptop each night when I was finished. The BSOD stopped happening when I did that.

    Now, I decided to get out a pc game that I had bought a while back, and it's now happening again.

    I've run Dell's diagnostic testing (extensive ones) and they all 'passed'

    My question: Does the fact that when I started shutting it down each night made the issue go away, and the fact that playing a pc game made it come back, point to overheating problems?

    I bought a laptop cooler today. It hasn't come yet, but I'm hoping that helps/cures the problem.

    My fear is that it isn't overheating.

    Oh, and I did clean it out. The vents are clear.

    Additional Question: My husband brought up the fact that I had to buy a new power cord since my dell one went bad. I bought a Targus. Is it possible that the new power cord could be causing this?
     
  2. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    I had to search...this is the thread
    http://forums.majorgeeks.com/showthread.php?t=141564

    the original BSOD showed a memory problem. Did you ever run through the memory test to be sure that the memory is A-OK?

    What does the BSOD say?

    Usually when heat is involved, the computer shuts down.
     
  3. LauraR

    LauraR MajorGeeks Super-Duper Administrator Staff Member

    oops...sorry, I meant to link the thread, not the forum.:eek:

    It's the same message and I did run through all the dell memory checks which were extensive and took forever.

    I realized though, after my husband mentioned it, that the bsod's started happening after I bought the new charger for my laptop when the dell one broke.

    So, you're saying that overheating causes it to shut down completely, not just go to blue screen. :(

    edited to add: I Did try to run the test that tunered linked me to, but it requires that I save it to floppy disk which I don't have (the drive that is)
     
  4. dlb

    dlb MajorGeek

    Here's a memory diagnostic that will build a bootable CD; burn the .ISO file as an image (you'll need a separate burning tool for this, XP doesn't burn images) then boot to the CD.
    http://www.majorgeeks.com/Microsoft_Windows_Memory_Diagnostic_d3955.html
    By default it saves a file named windiag.iso to My Documents. You'll then burn it as an image to CD. If you have burning software already (like Nero, Roxio, etc) then you're set. If not, use one of these free burning apps:
    CDBurnerXP http://www.majorgeeks.com/CDBurnerXP_d4242.html (requires .NET Framework 2.0 or newer)
    ImgBurn http://www.majorgeeks.com/ImgBurn_d4870.html
    EasyISO http://www.majorgeeks.com/EasyISO_d2499.html
    When you boot to the RAM diag CD, press 'T' to run the extended tests, and run at least 3 or 4 passes. It will take some time, so be patient.
    Good luck!
     
    Last edited: Mar 31, 2008
  5. LauraR

    LauraR MajorGeeks Super-Duper Administrator Staff Member

    Ugh...thanks dlb

    I got the test up and running. It passed.

    I'd just like to know what's going on. It has to have something to do with the fact that if I shut down (which I didn't used to) my computer each night, it doesn't happen...unless I play a pc game, that is. Then it happens again.:(

    I guess I just need to hope the laptop cooler helps.
     
  6. ASUS

    ASUS MajorGeek

    Cleaning, just making sure the vents are clear may not be enough.

    When I clean my laptop I take it apart, remove battery/cd/dvd drive/ keyboard as well as all other plates & covers
    Then I use air compressor to blow dust away, then I wipe everything with Isopropyl alcohol:major
     
  7. LauraR

    LauraR MajorGeeks Super-Duper Administrator Staff Member

    That sounds beyond intimidating to me. I got as far as pulling the top panel off and half way removing the keyboard. The connector for the keyboard wasn't coming off easily, so I just screwed the keyboard right back on.LOL How hard should you have to pull to get the damn thing to come off??

    So I blew out the fans and vents as best I could.

    Should I take it to a place to have them clean it out??
     
  8. ASUS

    ASUS MajorGeek

    All the laptop's I have owned, I've been able to download service manuals from the manufacture or else where.

    My Toshiba satellite the keyboard ribbon cable that attachés to the mobo is released by to little slide clips one on each side of the ribbon header
    step 12 here is like mine http://www.irisvista.com/tech/laptops/Toshiba-Satellite-M105/take-apart-notebook-2.htm click on the picture for larger image (you might find info on your model at the same Web site)
    My old Dell you just had to firmly pull the cable


    Be careful, I don't want you or anyone to break their laptop

    I'd say even without removing the keyboard completely one could still clean
     
  9. ASUS

    ASUS MajorGeek

  10. LauraR

    LauraR MajorGeeks Super-Duper Administrator Staff Member


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