BSOD on Sony Vaio Laptop KMODE_EXCEPTION. Reformatted w/ no luck.

Discussion in 'Hardware' started by jagriffith, Jun 1, 2013.

  1. jagriffith

    jagriffith Private E-2

    I have a Sony Vaio laptop with Windows 7 64 Bit. Laptop just recently started throwing a BSOD on login. During the login the system is very slow, and then flashed to BSOD and restarts.

    Logged in via Safemode and have ran Memtest (no errors), Western Digital DLG Diagnostics on hard drive (no errors), SpyBot Search and Destroy (Found coupon bar, but thats it), ran CCleaner and cleaned all temp files, cache, prefetch (no change). Uninstalled Symantec Norton, no change.

    After all of this, I reformatted the system to factory, no change, still BSOD on login.

    I have tried removing 1 stick of ram at a time and trying again, no change. Have even went so far as replacing the RAM with ram from a working computer, no change still receiving BSOD.

    Here are the first set of dump files:

    https://dl.dropboxusercontent.com/u/.../DumpFiles.zip

    Then, here are the second set after removing Symantec.

    https://dl.dropboxusercontent.com/u/...DumpFiles2.zip

    I am at my wits end, can anyone help?

    Thanks,
    Jeremiah
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    I'm moving this to the Hardware Forum which seems more appropriate based on your statement that you did a factory restore and still have problems.

    Note the links you posted were bad/incomplete links.
     
  3. jagriffith

    jagriffith Private E-2

    Thanks Chaslang. I have tested the memory with memtest extensively, and replaced it with a known good module so I'm pretty certain it isn't memory. I have also done surface and extended tests on the hard drive with no sign of problems.

    I've run across malware before that has survived system restores, and thats why I started in the malware directory. Though I am open to any suggestions!

    The links are as follows (don't know why the first ones didn't work)

    https://dl.dropboxusercontent.com/u/22965500/DumpFiles.zip

    https://dl.dropboxusercontent.com/u/22965500/DumpFiles2.zip

    Thanks,
    Jeremiah
     
  4. satrow

    satrow Major Geek Extraordinaire

    Hi Jeremiah,

    It looks like the probable culprit is the Sony Firmware Extension Parser driver, try to update it (link below) and generally, with W7 (x64 esp.) SP1, try to ensure all 3rd party drivers are from 2011 and later.

    BSOD BUGCHECK SUMMARY
    Code:
    [font=lucida console]
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Sun Jun  2 00:53:02.575 2013 (GMT+1)
    System Uptime: 0 days 0:04:09.167
    BugCheck 1E, {ffffffffc0000005, fffffa8006a0c3ef, 0, 7fffffa003c}
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+460da )
    BUGCHECK_STR:  0x1E
    PROCESS_NAME:  SearchIndexer.
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Sun Jun  2 00:47:54.096 2013 (GMT+1)
    System Uptime: 0 days 0:04:20.314
    BugCheck 1E, {ffffffffc0000005, fffffa80068c2610, 0, 7fffffa8000}
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+460da )
    BUGCHECK_STR:  0x1E
    PROCESS_NAME:  taskhost.exe
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Sun Jun  2 00:08:39.234 2013 (GMT+1)
    System Uptime: 0 days 0:07:35.826
    BugCheck A, {10000008d, 2, 1, fffff80002c62812}
    Probably caused by : ntkrnlmp.exe ( nt!KeInsertQueueApc+42 )
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  csc.exe
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Sat Jun  1 05:23:32.905 2013 (GMT+1)
    System Uptime: 0 days 0:06:44.122
    BugCheck 1E, {ffffffffc0000005, fffffa80064dd610, 0, 7fffffa8000}
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+460da )
    BUGCHECK_STR:  0x1E
    PROCESS_NAME:  SearchIndexer.
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Fri May 31 10:24:00.404 2013 (GMT+1)
    System Uptime: 0 days 1:12:06.622
    BugCheck 1E, {ffffffffc0000005, fffffa80047593ef, 0, 7efa003c}
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+460da )
    BUGCHECK_STR:  0x1E
    PROCESS_NAME:  listener.exe[/font]
    3rd party driver list:

    regi.sys Mon Apr 16 16:19:10 2007 (462393EE)
    InterVideo regi.sys driver
    http://www.carrona.org/drivers/driver.php?id=regi.sys

    SFEP.sys Fri Aug 3 06:35:53 2007 (46B2BEB9)
    Sony Firmware Extension Parser driver - 2007 version has BSOD issues in Win7
    http://www.carrona.org/drivers/driver.php?id=SFEP.sys

    PxHlpa64.sys Fri May 15 22:43:06 2009 (4A0DE1EA)
    Sonic CD/DVD driver (used by many different CD/DVD programs)
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys

    amdxata.sys Tue May 19 18:56:59 2009 (4A12F2EB)
    AMD storage controller driver - usually from the Windows 7 DVD
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys

    ArcSoftKsUFilter.sys Mon May 25 09:27:31 2009 (4A1A5673)
    ArcSoft Magic-i Visual Effect
    http://www.carrona.org/drivers/driver.php?id=ArcSoftKsUFilter.sys

    risdsne64.sys Wed Jul 1 05:50:14 2009 (4A4AEB06)
    RICOH Memory Stick driver
    http://www.carrona.org/drivers/driver.php?id=risdsne64.sys

    Apfiltr.sys Mon Jul 13 08:36:13 2009 (4A5AE3ED)
    Alps pointing device
    http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys

    intelppm.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
    Intel Processor driver
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys

    SRTSP64.SYS Fri Aug 21 07:54:07 2009 (4A8E448F)
    Symantec Real Time Storage Protection
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS

    SRTSPX64.SYS Fri Aug 21 07:54:18 2009 (4A8E449A)
    Symantec Real Time Storage Protection (PEL) x64
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS

    ENG64.SYS Sat Aug 22 06:35:47 2009 (4A8F83B3)
    Norton Anti-Virus
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS

    EX64.SYS Sat Aug 22 06:42:03 2009 (4A8F852B)
    Norton Anti-Virus
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS

    HECIx64.sys Thu Sep 17 20:54:16 2009 (4AB293E8)
    Intel Management Engine Interface
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

    yk62x64.sys Mon Sep 28 09:19:31 2009 (4AC07193)
    Marvell Yukon networking
    http://www.carrona.org/drivers/driver.php?id=yk62x64.sys

    athrx.sys Mon Oct 5 17:33:57 2009 (4ACA1FF5)
    Atheros network adapter driver
    http://www.carrona.org/drivers/driver.php?id=athrx.sys

    rimssne64.sys Fri Oct 16 11:49:46 2009 (4AD84FCA)
    RICOH Memory Stick driver
    http://www.carrona.org/drivers/driver.php?id=rimssne64.sys

    Impcd.sys Mon Oct 26 20:39:41 2009 (4AE6090D)
    Intel(R) Turbo Boost Technology Driver
    http://www.carrona.org/drivers/driver.php?id=Impcd.sys

    IntcDAud.sys Fri Oct 30 14:56:33 2009 (4AEAFEA1)
    Intel Graphics Media Accelerator HD Driver
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys

    iaStor.sys Fri Nov 20 23:09:41 2009 (4B0721B5)
    Intel Storage drivers
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys

    igdkmd64.sys Sun Nov 22 00:31:12 2009 (4B088650)
    Intel Graphics driver
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys

    RTKVHD64.sys Mon Nov 30 12:39:43 2009 (4B13BD0F)
    Realtek High Definition Audio Function Driver
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
     

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