Bsod On Windows 7

Discussion in 'Hardware' started by lazacat, Jun 11, 2020.

Tags:
  1. lazacat

    lazacat Private E-2

    Recently my PC has been crashing almost every day with the same issue I have not been able to find out what is wrong. I used bluescreenview and it said that halmacpi.dll and possibly ntkrnlpa.exe. While researching on the internet for the issue, I found out about Driver Verifier and I wanted to test every drive not made by Microsoft. The pc under Driver Verifier would uncommonly freeze for 10 seconds and unfreeze without any BSODs or such. This is the latest minidump file I have found for this issue in regular mode:
    https://www.dropbox.com/s/wa9of9231giijcl/061020-14570-01.dmp?dl=0
    I couldn't find any other way to share the file, so i used Dropbox. If there is any problems with downloading it I will try something else.
    However, I was also experimenting with Driver Verifier by testing all drivers that are not made by microsoft, after some time i got a BSOD and the logs are as it shows:
    https://www.dropbox.com/s/10sgeh4e4ymhgb8/061120-16068-01.dmp?dl=0
    My PC specs are:
    Windows 7 32-bit
    Processor: AMD Athlon II X3 455 3.30 GHz
    Ram: 4,00 GB (3,12 GB usable)
    Motherboard: ASUSTeK Computer INC. Model M4A87TD/USB3 (AM3)
     
    lazacat, Jun 11, 2020
    #1
  2. satrow

    satrow Major Geek Extraordinaire

    Driver Verifier is designed to cause BSODs when it detects issues that compromise the safety or security of the OS. It should only be used on '3rd party' drivers, as the built-in MS Windows drivers almost never cause BSODs.

    A 0x124 BSOD or halmacpi.dll being flagged are indicative of failing hardware, though rarely there may be a driver/filter implicated somewhere.

    Under normal circumstances, 24-48 hours is all that DV should be used for, it causes a lot of stress and sometimes triggers random BSODs, not helpful (except that they usually confirm hardware issues).

    Here it seems the AMD CPU is self-reporting an MCE (Machine Check Exception), specifically a failure to read the on-CPU cache memory.

    It's possibly overheating or being fed a voltage that's out of range, but I really don't know what to suggest, other than to swap out components (CPU/PSU/'board). Lack of reasonable history prevents making more useful guesses.

    Code:
    Loading Dump File [E:\Downloads\061120-16068-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

WARNING: Whitespace at start of path element
WARNING: Whitespace at start of path element

************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
WARNING: Whitespace at start of path element
WARNING: Whitespace at start of path element
Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols; SRV*c:\Vistasymbols*http://msdl.microsoft.com/download/symbols; SRV*c:\XPsymbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
WARNING: Whitespace at start of path element
WARNING: Whitespace at start of path element
Windows 7 Kernel Version 7601 (Service Pack 1) MP (3 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.24384.x86fre.win7sp1_ldr_escrow.190220-1800
Machine Name:
Kernel base = 0x83016000 PsLoadedModuleList = 0x8316b730
Debug session time: Thu Jun 11 01:05:59.949 2020 (UTC + 1:00)
System Uptime: 0 days 5:00:42.229
Loading Kernel Symbols
...............................................................
................................................................
...................................
Loading User Symbols
Loading unloaded module list
..........
For analysis of this file, run !analyze -v
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 8b8fb01c, Address of the WHEA_ERROR_RECORD structure.
Arg3: b649a000, High order 32-bits of the MCi_STATUS value.
Arg4: 25000135, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


KEY_VALUES_STRING: 1


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  7601.24384.x86fre.win7sp1_ldr_escrow.190220-1800

SYSTEM_MANUFACTURER:  System manufacturer

SYSTEM_PRODUCT_NAME:  System Product Name

SYSTEM_SKU:  To Be Filled By O.E.M.

SYSTEM_VERSION:  System Version

BIOS_VENDOR:  American Megatrends Inc.

BIOS_VERSION:  0801  

BIOS_DATE:  05/04/2010

BASEBOARD_MANUFACTURER:  ASUSTeK Computer INC.

BASEBOARD_PRODUCT:  M4A87TD/USB3

BASEBOARD_VERSION:  Rev 1.xx

DUMP_TYPE:  2

BUGCHECK_P1: 0

BUGCHECK_P2: ffffffff8b8fb01c

BUGCHECK_P3: ffffffffb649a000

BUGCHECK_P4: 25000135

BUGCHECK_STR:  0x124_AuthenticAMD

CPU_COUNT: 3

CPU_MHZ: cef

CPU_VENDOR:  AuthenticAMD

CPU_FAMILY: 10

CPU_MODEL: 5

CPU_STEPPING: 3

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

PROCESS_NAME:  LeagueClient.e

CURRENT_IRQL:  1f

ANALYSIS_SESSION_HOST:  BLACKBEAST

ANALYSIS_SESSION_TIME:  06-12-2020 02:05:29.0128

ANALYSIS_VERSION: 10.0.18362.1 amd64fre

BAD_STACK_POINTER:  807d1f40

STACK_TEXT: 
807d1f5c 8344c6dd 00000124 00000000 8b8fb01c nt!KeBugCheckEx+0x1e
807d1f98 830eb3f6 8b8e4051 8b8fb01c 8307b030 hal!HalBugCheckSystem+0xab
807d1fcc 8344c98f 837c0048 83458e50 00000000 nt!WheaReportHwError+0x23a
807d20e0 8344ca81 837c0048 837c0098 807d3800 hal!HalpMcaReportError+0x3b
807d2104 8344cced 00000000 837c0098 807d2224 hal!HalpMceHandler+0x8b
807d2114 83442d65 00000000 00000000 00000000 hal!HalpHandleMachineCheck+0x3b
807d2224 834402b7 00000000 09d7f4e0 005f89fc hal!HalpMcaExceptionHandler+0x87
807d2224 005f89fc 00000000 09d7f4e0 005f89fc hal!HalpMcaExceptionHandlerWrapper+0xdf
WARNING: Frame IP not in any known module. Following frames may be wrong.
09d7f4e0 00000000 00000000 00000000 00000000 0x5f89fc


THREAD_SHA1_HASH_MOD_FUNC:  7b70dd0a75a2aef793011ddcde68337a989a3fea

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  cca66b9526413989505df14292b85bf4d543dd3b

THREAD_SHA1_HASH_MOD:  06d89f02be84855f2e4afa46769c9de0e16a475d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME:  AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP:  0

STACK_COMMAND:  .thread ; .cxr ; kb

FAILURE_BUCKET_ID:  0x124_AuthenticAMD_VRF_PROCESSOR_CACHE_STACKPTR_ERROR

BUCKET_ID:  0x124_AuthenticAMD_VRF_PROCESSOR_CACHE_STACKPTR_ERROR

PRIMARY_PROBLEM_CLASS:  0x124_AuthenticAMD_VRF_PROCESSOR_CACHE_STACKPTR_ERROR

TARGET_TIME:  2020-06-11T00:05:59.000Z

OSBUILD:  7601

OSSERVICEPACK:  1000

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x86

OSNAME:  Windows 7

OSEDITION:  Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS

OS_LOCALE: 

USER_LCID:  0

OSBUILD_TIMESTAMP:  2019-02-21 03:35:34

BUILDDATESTAMP_STR:  190220-1800

BUILDLAB_STR:  win7sp1_ldr_escrow

BUILDOSVER_STR:  6.1.7601.24384.x86fre.win7sp1_ldr_escrow.190220-1800

ANALYSIS_SESSION_ELAPSED_TIME:  581

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x124_authenticamd_vrf_processor_cache_stackptr_error

FAILURE_ID_HASH:  {789fffb1-d852-b12f-dc18-08ba0f977941}

Followup:     MachineOwner
---------

1: kd>  .frame /r 3
03 807d20e0 8344ca81 hal!HalpMcaReportError+0x3b
eax=83159910 ebx=00000001 ecx=0000050b edx=8315988c esi=807ca120 edi=00000000
eip=8344c98f esp=807d1fd4 ebp=807d20e0 iopl=0         nv up di pl nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00000006
hal!HalpMcaReportError+0x3b:
8344c98f 8b4dfc          mov     ecx,dword ptr [ebp-4] ss:0010:807d20dc=07361221
1: kd>  dt _WHEA_ERROR_PACKET_V2
nt!_WHEA_ERROR_PACKET_V2
   +0x000 Signature        : Uint4B
   +0x004 Version          : Uint4B
   +0x008 Length           : Uint4B
   +0x00c Flags            : _WHEA_ERROR_PACKET_FLAGS
   +0x010 ErrorType        : _WHEA_ERROR_TYPE
   +0x014 ErrorSeverity    : _WHEA_ERROR_SEVERITY
   +0x018 ErrorSourceId    : Uint4B
   +0x01c ErrorSourceType  : _WHEA_ERROR_SOURCE_TYPE
   +0x020 NotifyType       : _GUID
   +0x030 Context          : Uint8B
   +0x038 DataFormat       : _WHEA_ERROR_PACKET_DATA_FORMAT
   +0x03c Reserved1        : Uint4B
   +0x040 DataOffset       : Uint4B
   +0x044 DataLength       : Uint4B
   +0x048 PshedDataOffset  : Uint4B
   +0x04c PshedDataLength  : Uint4B
1: kd>  !errrec ffffffff8b8fb01c
===============================================================================
Common Platform Error Record @ 8b8fb01c
-------------------------------------------------------------------------------
Record Id     : 01d63f5a15a47be4
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 6/11/2020 0:05:59 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ 8b8fb09c
Section       @ 8b8fb174
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x86
Error Type    : Cache error
Operation     : Data Read
Flags         : 0x00
Level         : 1
CPU Version   : 0x0000000000100f53
Processor ID  : 0x0000000000000001

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ 8b8fb0e4
Section       @ 8b8fb234
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000001
CPU Id        : 53 0f 10 00 00 08 03 01 - 09 20 80 00 ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ 8b8fb234

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ 8b8fb12c
Section       @ 8b8fb2b4
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : DCACHEL1_DRD_ERR (Proc 1 Bank 0)
  Status      : 0xb649a00025000135
  Address     : 0x00000000029ccf00
  Misc.       : 0x0000000000000000
     
    satrow, Jun 11, 2020
    #2
  3. lazacat

    lazacat Private E-2

    By saying testing the drivers not made by microsoft I meant that they are the ones being stress tested (checked in the driver verifier), but it seems like I didn't need the driver verifier for this situation. I was also thinking that it could be overheating and it's probably that. Thanks for having a look into this and if you need any more info about this i'll try my best to be as informative about it. If nothing else can be done, then I will consider trying to do something about this. However, i'd like to ask you if toning down or just simply turning off the overclocking may fix the issue as this happens constantly.
     
    lazacat, Jun 11, 2020
    #3
  4. satrow

    satrow Major Geek Extraordinaire

    Turn off DV for sure; if you've also been suspecting overheating (and it's coming up to peak heat in the Northern hemisphere), then do something to reduce the heat buildup, improve the cooling airflow; dust out the case internals, clean fans/filters.

    Target a cooler running CPU that's easy to manually dial up when you need more work done, use Bios settings, Cool'n'Quiet, or w/e the AMD package is to push temps down. Just try not to use 3rd party tools/drivers (actually, reduce those you have now - less can be more, more cooling, more stability), simple, native Windows tools are good.
     
    satrow, Jun 11, 2020
    #4
  5. Digerati

    Digerati Major Geek Extraordinaire

    Since everything inside the computer case depends on good, clean, stable power, when dealing with unexplained hardware issues (especially unexpected freezes shutdowns, and reboots) I always start by swapping in a known good power supply to see if the problem continues, or goes away.
     
    Digerati, Jun 12, 2020
    #5
  6. lazacat

    lazacat Private E-2

    Where do I find these third-party drivers? I found some apps that can detect them but I can't seem to delete them or disable or such.
     
    lazacat, Jun 12, 2020
    #6
  7. satrow

    satrow Major Geek Extraordinaire

    You've had this problem some time, had you stuck with this helper back in January, you'd have found the cause and most likely the resolution method within a day or two.

    List of 3rd party drivers that were in use during the 2x crashes (+ some links to help you gain more info - generally, v. old + v. new drivers are suspect but check details as you might have installed driver(s) with BSOD histories, eg* ):

    Code:
    **************************Thu Jun 11 01:05:59.949 2020 (UTC + 1:00)**************************
hamachi.sys                 Thu Feb 19 02:36:27 2009 (499D362B)
AtiPcie.sys                 Tue May  5 08:00:16 2009 (4A005480)
AsUpIO.sys                  Sun Jul  5 19:21:27 2009 (4A515FA7)
WMILIB.SYS                  Mon Jul 13 16:11:22 2009 (4A5BBF1A)
watchdog.sys                Mon Jul 13 16:24:10 2009 (4A5BC21A)
vga.sys                     Mon Jul 13 16:25:50 2009 (4A5BC27E)
ASACPI.sys                  Wed Jul 15 20:28:28 2009 (4A5E9E5C)
AsIO.sys                    Mon Aug  3 00:02:32 2009 (4A768B88)
amdsata.sys                 Wed Oct  7 13:13:04 2009 (4ACCF650)
amdxata.sys                 Wed Oct  7 13:13:06 2009 (4ACCF652)
evolve.sys                  Fri Aug  6 21:46:31 2010 (4C5CE527)
atikmpag.sys                Tue Apr 19 18:22:09 2011 (4DAE3541)
atikmdag.sys                Tue Apr 19 18:48:00 2011 (4DAE3B50)
Rt86win7.sys                Thu Jun  9 23:31:55 2011 (4DF1BA5B)
sncduvc.SYS                 Sat Aug 20 19:46:00 2011 (4E507168)
snp2uvc.sys                 Mon Oct 17 00:07:46 2011 (4E9BD442)
nusb3xhc.sys                Thu May 10 00:33:31 2012 (4FAB6F4B)
WDFLDR.SYS                  Wed Jul 25 19:36:38 2012 (5010AD36)
Wdf01000.sys                Fri Jun 21 19:40:51 2013 (51C50EB3)
tap0901.sys                 Wed Nov  5 05:16:27 2014 (545A232B)
amd_sata.sys                Sun Mar 29 19:38:21 2015 (5518B71D)
amd_xata.sys                Sun Mar 29 19:38:23 2015 (5518B71F)
viahduaa.sys                Tue Aug 11 00:26:10 2015 (55C9A392)
AtihdW73.sys                Fri Feb 26 12:17:32 2016 (56D0B2DC)
volsnap.sys                 Fri Mar 25 09:27:48 2016 (56F57514)
umbus.sys                   Fri Mar 25 09:48:53 2016 (56F57A05)
wfplwf.sys                  Fri Mar 25 09:50:15 2016 (56F57A57)
aftap0901.sys               Fri Nov 10 19:24:13 2017 (5A066D5D)
volmgr.sys                  Sat Feb 10 09:31:22 2018 (5A7F2C6A)
wmiacpi.sys                 Sat Feb 10 09:36:00 2018 (5A7F2D80)
vdrvroot.sys                Sat Feb 10 09:49:35 2018 (5A7F30AF)
USBD.SYS                    Wed May  2 08:29:58 2018 (5AE9D976)
usbohci.sys                 Wed May  2 08:30:05 2018 (5AE9D97D)
usbehci.sys                 Wed May  2 08:30:07 2018 (5AE9D97F)
USBPORT.SYS                 Wed May  2 08:30:07 2018 (5AE9D97F)
usbccgp.sys                 Wed May  2 08:30:10 2018 (5AE9D982)
usbhub.sys                  Wed May  2 08:30:28 2018 (5AE9D994)
tapnordvpn.sys              Thu May 31 02:50:25 2018 (5B0FC561)
tapprotonvpn.sys            Thu May 31 03:21:38 2018 (5B0FCCB2)
wanarp.sys                  Fri Dec  7 18:41:28 2018 (5C0B2F58)
VIDEOPRT.SYS                Wed Feb 20 19:36:36 2019 (5C6E1CC4)
mbamswissarmy.sys           Fri Mar 29 10:49:50 2019 (5C9E68CE)
HWiNFO32.SYS                Sat Jun 22 01:35:30 2019 (5D0DE852)
MEmuDrv.sys                 Fri Sep 20 23:05:31 2019 (5D85BDAB)
    http://www.carrona.org/drivers/driver.php?id=hamachi.sys
    http://www.carrona.org/drivers/driver.php?id=AtiPcie.sys
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    WMILIB.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    watchdog.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    vga.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=amdsata.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=evolve.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=Rt86win7.sys
    http://www.carrona.org/drivers/driver.php?id=sncduvc.SYS
    http://www.carrona.org/drivers/driver.php?id=snp2uvc.sys
    http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
    WDFLDR.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    Wdf01000.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    viahduaa.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=AtihdW73.sys
    volsnap.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    umbus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    wfplwf.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    aftap0901.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    volmgr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    wmiacpi.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    vdrvroot.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    USBD.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    usbohci.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    usbehci.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    USBPORT.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    usbccgp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    usbhub.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    tapnordvpn.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    tapprotonvpn.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    wanarp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    VIDEOPRT.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=mbamswissarmy.sys
    HWiNFO32.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    MEmuDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.


    --- E O J --- 2020 Jun 12 15:56:06 PM 3rdPartyDriversDate Copyright 2017 Mikael Pryor
     
    satrow, Jun 12, 2020
    #7
  8. lazacat

    lazacat Private E-2

    Thanks for all the info and help but how do I delete/disable those drivers? Do I have to do it by myself in the system32/drivers folder?
     
    lazacat, Jun 12, 2020
    #8
  9. satrow

    satrow Major Geek Extraordinaire

    Don't disable or delete anything! Investigate and then uninstall or upgrade the 3rd party driver packages.
     
    satrow, Jun 12, 2020
    #9
  10. lazacat

    lazacat Private E-2

    So you mean that I find out what program is causing this and possibly try to fix it?
     
    lazacat, Jun 12, 2020
    #10
  11. satrow

    satrow Major Geek Extraordinaire

    We both think heat/overclocking might be part of, or the main reason, for these crashes (now that you've disabled DV). 'bad' drivers can also play a part in triggering crashes that sometimes leave trails that look like hardware failure.

    If you have installed 'stuff'' that you don't need, uninstall it, esp. if it includes anything that loads automatically, like drivers.

    When/if you get another crash, upload the data.
     
    satrow, Jun 12, 2020
    #11
  12. lazacat

    lazacat Private E-2

    I will inform you on the results after I uninstall the programs I don't need and possibly a new crash.
     
    lazacat, Jun 12, 2020
    #12
  13. lazacat

    lazacat Private E-2

    However, this mostly seems to happen when I play a cpu-intensive game, so i'm not sure if theres any other way I can make my system crash by itself and it might take some time.
     
    lazacat, Jun 12, 2020
    #13
  14. satrow

    satrow Major Geek Extraordinaire

    They're listed above (though some of those might be Windows drivers that were installed as part of upgrades or updates), but often a specific driver will be used by two or more driver packages, then you need to cross-reference the data on your drive (Add/Remove Programs etc.) with the possible 'brands' or specific software types (any 'VirtualPN' for example - emulating real hardware) to see what you have installed and loaded.

    Then look for updates for them, check they have uninstallers and figure out if you really need them.

    If you can't make it crash 'by itself', load up a game.
     
    satrow, Jun 12, 2020
    #14
  15. lazacat

    lazacat Private E-2

    One issue I have right now is that LogMeIn Hamachi that when I deleted it the driver is still there and in the system32/drivers folder it is a hidden program. Sorry if this is a bit off-topic, but I don't know how do I get rid of it in a safe way that won't affect my system.
     
    lazacat, Jun 12, 2020
    #15
  16. satrow

    satrow Major Geek Extraordinaire

    Reinstall it and uninstall it instead of 'deleting'?

    Is the driver actually loading still? Use DriverView to find out.
     
    satrow, Jun 12, 2020
    #16
  17. lazacat

    lazacat Private E-2

    By delete I meant uninstall, sorry for misunderstanding.
     
    lazacat, Jun 12, 2020
    #17
  18. lazacat

    lazacat Private E-2

    I have sucessfully deleted the hamachi driver, and I uninstalled all the programs that I didn't need. Am I supposted to see if there's any updates for the drivers that were used during the crash, or try to crash my PC playing a game?
     
    lazacat, Jun 12, 2020
    #18
  19. satrow

    satrow Major Geek Extraordinaire

    Try a game?
     
    satrow, Jun 12, 2020
    #19
  20. lazacat

    lazacat Private E-2

    Will do.
     
    lazacat, Jun 12, 2020
    #20
  21. lazacat

    lazacat Private E-2

    lazacat, Jun 12, 2020
    #21
  22. satrow

    satrow Major Geek Extraordinaire

    Almost identical crash data. Did you run any hardware checks on temps/voltages? Have you cleaned out the PC and checked all the fans are in working order? Can you hear the fans startup and can you hear them change pitch?

    BSOD analysis in a slightly different format. more emphasis on old and 'bad' drivers:
    AtiPcie.sys Tue May 5 08:00:16 2009 (4A005480)
    ATI PCIE Driver for ATI PCIE chipset or [br] ATI PCI Express (3GIO) Filter[br]Found in my ATI video drivers (I have an Intel chipset) http://support.amd.com/us/Pages/AMDSupportHub.aspx
    http://www.carrona.org/drivers/driver.php?id=AtiPcie.sys
    AsUpIO.sys Sun Jul 5 19:21:27 2009 (4A515FA7)
    ASUS hardware monitoring software related http://support.asus.com/download/download.aspx?SLanguage=en-us
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    WMILIB.SYS Mon Jul 13 16:11:22 2009 (4A5BBF1A)
    WMILIB WMI support library Dll Windows Update
    http://www.carrona.org/drivers/driver.php?id=WMILIB.SYS
    watchdog.sys Mon Jul 13 16:24:10 2009 (4A5BC21A)
    Watchdog Driver Windows Update
    http://www.carrona.org/drivers/driver.php?id=watchdog.sys
    vga.sys Mon Jul 13 16:25:50 2009 (4A5BC27E)
    VGA/Super VGA Video Driver Windows Update
    http://www.carrona.org/drivers/driver.php?id=vga.sys
    ASACPI.sys Wed Jul 15 20:28:28 2009 (4A5E9E5C)
    Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8). Also a part of many Asus utilities (Win8 versions available from Windows Update as an Optional Update - but check Asus first!)[br][br]Part of the Asus PCProbe and AISuite Utilities http://support.asus.com/download/download.aspx
    http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
    AsIO.sys Mon Aug 3 00:02:32 2009 (4A768B88)
    Asus PCProbe Utility http://support.asus.com/download/download.aspx
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    amdsata.sys Wed Oct 7 13:13:04 2009 (4ACCF650)
    AMD AHCI 1.2 Device Driver http://support.amd.com/us/Pages/AMDSupportHub.aspx
    http://www.carrona.org/drivers/driver.php?id=amdsata.sys
    amdxata.sys Wed Oct 7 13:13:06 2009 (4ACCF652)
    AMD storage controller driver - usually from the Windows 7 DVD Windows Update
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    atikmpag.sys Tue Apr 19 18:22:09 2011 (4DAE3541)
    ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) http://support.amd.com/us/Pages/AMDSupportHub.aspx[br]Get from OEM for laptops
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    atikmdag.sys Tue Apr 19 18:48:00 2011 (4DAE3B50)
    ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) http://support.amd.com/us/Pages/AMDSupportHub.aspx[br]Get from OEM for laptops
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    Rt86win7.sys Thu Jun 9 23:31:55 2011 (4DF1BA5B)
    Realtek NIC http://www.realtek.com/downloads/do...d=5&Level=5&Conn=4&DownTypeID=3&GetDown=false
    http://www.carrona.org/drivers/driver.php?id=Rt86win7.sys
    sncduvc.SYS Sat Aug 20 19:46:00 2011 (4E507168)
    Suyin USB 2.0 Webcam driver OEM - none at http://www.suyin.com/ or http://www.sonix.com.tw/sonix/downloads.do/
    http://www.carrona.org/drivers/driver.php?id=sncduvc.SYS
    snp2uvc.sys Mon Oct 17 00:07:46 2011 (4E9BD442)
    Suyin USB 2.0 Webcam driver; also present in the HP HD Webcam [Fixed] driver package. OEM - none at http://www.suyin.com/ or http://www.sonix.com.tw/sonix/downloads.do/
    http://www.carrona.org/drivers/driver.php?id=snp2uvc.sys
    nusb3xhc.sys Thu May 10 00:33:31 2012 (4FAB6F4B)
    NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions) Try OEM first - Drivers available at the following link require registration and a lot of research: http://www.renesas.com/supp/
    http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
    WDFLDR.SYS Wed Jul 25 19:36:38 2012 (5010AD36)
    Kernel Mode Driver Framework Loader Windows Update
    http://www.carrona.org/drivers/driver.php?id=WDFLDR.SYS
    Wdf01000.sys Fri Jun 21 19:40:51 2013 (51C50EB3)
    WDF Dynamic - Kernel Mode Driver Framework Runtime Windows Update
    http://www.carrona.org/drivers/driver.php?id=Wdf01000.sys
    amd_sata.sys Sun Mar 29 19:38:21 2015 (5518B71D)
    AMD SATA Controller AHCI 1.2 Device Driver http://support.amd.com/us/Pages/AMDSupportHub.aspx
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    amd_xata.sys Sun Mar 29 19:38:23 2015 (5518B71F)
    AMD Stor Filter Driver http://support.amd.com/us/Pages/AMDSupportHub.aspx
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    viahduaa.sys Tue Aug 11 00:26:10 2015 (55C9A392)
    VIA High Definition Audio Function Driver http://www.via.com.tw/en/support/drivers.jsp
    http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
    AtihdW73.sys Fri Feb 26 12:17:32 2016 (56D0B2DC)
    AMD High Definition Audio Function Driver http://support.amd.com/us/gpudownload/Pages/index.aspx
    http://www.carrona.org/drivers/driver.php?id=AtihdW73.sys
    volsnap.sys Fri Mar 25 09:27:48 2016 (56F57514)
    Volume Shadow Copy Driver Windows Update
    http://www.carrona.org/drivers/driver.php?id=volsnap.sys
    umbus.sys Fri Mar 25 09:48:53 2016 (56F57A05)
    User-Mode Bus Enumerator Windows Update
    http://www.carrona.org/drivers/driver.php?id=umbus.sys
    wfplwf.sys Fri Mar 25 09:50:15 2016 (56F57A57)
    WFP NDIS 6.20 Lightweight Filter Driver Windows Update
    http://www.carrona.org/drivers/driver.php?id=wfplwf.sys
    aftap0901.sys Fri Nov 10 19:24:13 2017 (5A066D5D)
    aftap0901.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    volmgr.sys Sat Feb 10 09:31:22 2018 (5A7F2C6A)
    Volume Manager Driver Windows Update
    http://www.carrona.org/drivers/driver.php?id=volmgr.sys
    wmiacpi.sys Sat Feb 10 09:36:00 2018 (5A7F2D80)
    Windows Management Interface for ACPI Windows Update
    http://www.carrona.org/drivers/driver.php?id=wmiacpi.sys
    vdrvroot.sys Sat Feb 10 09:49:35 2018 (5A7F30AF)
    Virtual Drive Root Enumerator Windows Update
    http://www.carrona.org/drivers/driver.php?id=vdrvroot.sys
    USBD.SYS Wed May 2 08:29:58 2018 (5AE9D976)
    Universal Serial Bus Driver Windows Update
    http://www.carrona.org/drivers/driver.php?id=USBD.SYS
    usbohci.sys Wed May 2 08:30:05 2018 (5AE9D97D)
    OHCI USB Miniport Driver Windows Update
    http://www.carrona.org/drivers/driver.php?id=usbohci.sys
    usbehci.sys Wed May 2 08:30:07 2018 (5AE9D97F)
    EHCI eUSB Miniport Driver Windows Update
    http://www.carrona.org/drivers/driver.php?id=usbehci.sys
    USBPORT.SYS Wed May 2 08:30:07 2018 (5AE9D97F)
    USB 1.1 & 2.0 Port Driver Windows Update
    http://www.carrona.org/drivers/driver.php?id=USBPORT.SYS
    usbccgp.sys Wed May 2 08:30:10 2018 (5AE9D982)
    USB Common Class Generic Parent Driver Windows Update
    http://www.carrona.org/drivers/driver.php?id=usbccgp.sys
    usbhub.sys Wed May 2 08:30:28 2018 (5AE9D994)
    Default Hub Driver for USB Windows Update
    http://www.carrona.org/drivers/driver.php?id=usbhub.sys
    wanarp.sys Fri Dec 7 18:41:28 2018 (5C0B2F58)
    MS Remote Access and Routing ARP Driver Windows Update
    http://www.carrona.org/drivers/driver.php?id=wanarp.sys
    VIDEOPRT.SYS Wed Feb 20 19:36:36 2019 (5C6E1CC4)
    Video Port Driver Windows Update
    http://www.carrona.org/drivers/driver.php?id=VIDEOPRT.SYS
    mbamswissarmy.sys Fri Mar 29 10:49:50 2019 (5C9E68CE)
    Malwarebytes Anti-malware http://www.malwarebytes.org/mbam.php
    http://www.carrona.org/drivers/driver.php?id=mbamswissarmy.sys
    HWiNFO32.SYS Sat Jun 22 01:35:30 2019 (5D0DE852)
    HWiNFO32.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    Code:
    Debug session time: Sat Jun 13 00:12:23.483 2020 (UTC + 1:00)
Loading Dump File [C:\Users\Me\SysnativeBSODApps\061320-49779-01.dmp]
Built by: 7601.24384.x86fre.win7sp1_ldr_escrow.190220-1800
System Uptime: 0 days 1:19:41.013
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Bugcheck code 00000124
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 8656401c, Address of the WHEA_ERROR_RECORD structure.
Arg3: b6002000, High order 32-bits of the MCi_STATUS value.
Arg4: 41000135, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  LeagueClient.e
FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE_STACKPTR_ERROR
BiosVersion = 0801  
BiosReleaseDate = 05/04/2010
SystemManufacturer = System manufacturer
BaseBoardManufacturer = ASUSTeK Computer INC.
SystemProductName = System Product Name
BaseBoardProduct = M4A87TD/USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

    --- E O J --- 2020 Jun 13 04:56:37 AM _88-dbug Copyright 2017 Sysnative Forums
     
    satrow, Jun 13, 2020
    #22
  23. lazacat

    lazacat Private E-2

    No, I didn't run any checks on the temp/voltage, could you give me some info about how to do it? If not, i'll try to find online. I didn't clean my pc, last time I opened it was a year ago when I had to replace it with a new motherboard because the old one 'died'. During the playing of the game, I could hear the fans get louder and louder until the PC crashed when it went more to normal.
     
    lazacat, Jun 13, 2020
    #23
  24. satrow

    satrow Major Geek Extraordinaire

    satrow, Jun 13, 2020
    #24
  25. lazacat

    lazacat Private E-2

    lazacat, Jun 13, 2020
    #25
  26. satrow

    satrow Major Geek Extraordinaire

    Perhaps you need to Stop logging before a file is made? You already had it installed, learn about how the software and its logging feature works.

    You have to ensure your hardware is sufficiently cooled, set to default speeds/voltages and carefully cleaned, with fans/heatsinks working efficiently.

    Get a baseline (~20 minutes post-boot with no manual input - boot and rest - log stats.) to begin with. Then collect stats eg. every 1, 3, 5, 7, 11, 13 minutes after the game is started?

    Use the tools you were born with: eyes, ears, nose, touch/temperature-sensitivity etc., get a feel for your tools, escape to your local woods overnight...
     
    satrow, Jun 13, 2020
    #26
  27. lazacat

    lazacat Private E-2

    Hey satrow, sorry for not responding a long time, I was dealing with these issues for a long time until I actually realized what's wrong after getting new parts for my computer.
    The GPU was at 105 temp and the ventilators didn't work, so I cleaned the graphics card and now the PC works fine.
     
    lazacat, Aug 13, 2020
    #27
  28. satrow

    satrow Major Geek Extraordinaire

    Well, overheating has been suggested as one of the possibilities from the first response, given the likely age of the PC, I should have pressed harder for an inspection.

    Glad you kept going, sorted it and provided feedback, hopefully we'll all learn something from it.

    Have fun ^^
     
    satrow, Aug 13, 2020
    #28

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