BSOD problem

I am helping a friend with his computer. It was badly infected computer, but Tim in Malware Forum said it's all clean now.

Still, when I reboot the computer, I get a blue screen that says:

Problem detected and windows has been shut down to prevent damage.

Stop: 0x0000007E (0xc0000005, 0x8054b5b2, 0xf79f3a60, 0xf79f375c)

So, what now? Please help. I'll be driving back down there tomorrow and would appreciate all the help I can get. :major

 

Hi David,

Thanks for responding so quickly.

He is using Windows XP Home Edition, Service Pack 3.

Before I arrived, he was using Microsoft Security Essentials, the pre-installed Windows firewall, and I believe, Windows Defender. MSE gave me headaches. I couldn't uninstall it because files were missing. I couldn't reinstall it to get those files either. I under up using regedit based on instructions I found on the Internet. I wasn't able to complete the instructions because I didn't understand them, but I did delete MSE from the registry and the uninstall file.

At this point, the computer only loads in Safe Mode. I've been using Safe Mode with Networking.

As far as your instructions 2, 3, and 5, I'm not a techie at all. I just know enough to be dangerous. So I have a few questions.

How do I know which drivers and from whence to download them?
I know nothing about individual ram sticks. I'll Google it so I can self-educate, but how do I do this?

I don't think I have a Windows XP disk, though I can get one. I think Combofix installed the recovery console.

I apologize that I'm not more well-versed.

 

I installed BlueScreenView. To install the Microsoft Debugging Tools, I needed to install .NET Framework 4, but I received an error message when trying to install .NET. because "Windows Installer Service could not be accessed. This can occur if you are running Windows in Safe Mode." All I can do is get into Safe Mode.

Using BlueScreenView, I've found the drivers that appear to be bad. I was thinking of deleting them altogether and reinstalling. My concern is that I want to make sure that I download them from a legitimate web site. Please advise.

 

The drivers flagged up by Bluescreenview or Microsoft debugging tools as being the 'cause' of BSOD's are not necessarily those which really caused it!

What you can do is upload the Minidumps (C: > Windows > Minidumps folder); copy them to the Desktop, zip and upload them as an attachment, I should be back at base in a few hours and be able to check them over for you.

You can also access the System logs, save it as a *.evt to your Desktop, zip and attach it too.

How to attach items to your post.

Once we have the dumps and log, we should have a clearer view on what the problem is and how to proceed with it.

 

Ok. Here are the logs. I had to separate the System log into 2 because of the upload size limitations. The Security log will go under separate cover.

I look forward to your response.

 

The Event Viewer logs need to be saved as the default *.evt files and zipped before attaching, I can't import them into my Event Viewer to analyse them if you don't.