BSOD when trying to load windows

Discussion in 'Software' started by Nat42484, Jan 31, 2013.

  1. Nat42484

    Nat42484 Private E-2

    O how I hate the BSOD! Been trying to fix the thing for about two days now. I have a dell inspiron N5110 running windows 7 home premium, I think its only SP1. I got up two days ago, turned it on, got just past the password screen and it blue screened. works great in safe mode with networking. Tried a "clean boot" as per instructions on this site- http://support.microsoft.com/kb/929135. Failed, with every startup thing unchecked. un installed the video card driver as per http://forums.majorgeeks.com/showthread.php?t=49236. It never reinstalled apparently as device manager says only standard VGA adapter now and not the HD driver that was there, but I still got the BSOD trying to load normally. So now what do I do? Last term of grad school, need the darn thing to work!! Please help :cry
     
  2. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    What words and numbers are on the BSOD?
     
  3. Nat42484

    Nat42484 Private E-2

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 51
    BCP1: 0000000000000001
    BCP2: FFFFF8A000024010
    BCP3: 000000000148F000
    BCP4: 0000000000000374
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\013113-25989-01.dmp
    C:\Windows\Temp\WER-51932-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\windows\system32\en-US\erofflps.txt

    This is from the little window that pops up in safe mode to tell me I had a problem. Do you need more?
     
  4. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Yes, because that simply tells me that windows dumped the file somewhere.

    Download BlueScreenView http://www.majorgeeks.com/BlueScreenView_d6200.html
    unzip and run it
    When scanning is done, go to EDIT - Select All
    Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
    Then open BSOD.txt in notepad.
    Click on Edit, then Copy and paste the contents in your next post. If there are many repeats of the same crash, you don't have to paste all of them.
    Look at Bug Check String and Bug Check Code if several are a match, simply remove the repeats from your post.
     
  5. Nat42484

    Nat42484 Private E-2

    Thank you for the guidance plodr. I have never had to deal with a blue screen before. So here is the info from the scan

    ==================================================
    Dump File : 020113-26629-01.dmp
    Crash Time : 2/1/2013 11:59:29 AM
    Bug Check String : REGISTRY_ERROR
    Bug Check Code : 0x00000051
    Parameter 1 : 00000000`00000001
    Parameter 2 : fffff8a0`00024010
    Parameter 3 : 00000000`0148f000
    Parameter 4 : 00000000`00000374
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7efc0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
    Processor : x64
    Crash Address : ntoskrnl.exe+7efc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\windows\Minidump\020113-26629-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 272,456
    ==================================================

    This is the most recent crash, when I started up today for the first time. There are five records, all are the same bugcheck codes. It went all the way to the desk top and was there for about a minute, but then it crashed. I am still set for the "clean boot". Attached is the list of files from the bottom screen in BlueScreenView.
     

    Attached Files:

  6. Nat42484

    Nat42484 Private E-2

    I don't know if it helps but about two weeks before this started I had another problem. If I moved the laptop at all, the screen got wide horizontal lines through it, and the computer would freeze that way. It resolved with restarting, and would load windows normally, but it kept happening for about two days. I took out the battery and unplugged it and held in the on button for 10 or 15 seconds, restarted it, shut it down normally and left it alone for two days. It had been fine until the BSOD thing started.
     
  7. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    I wouldn't know where to tell you to look in the registry.
    I'd advise you to go back to a restore point before the latest BSOD issues occurred and see if the registry is stable again.

    Also Bug Check error code 51 points to a registry problem.
    http://msdn.microsoft.com/en-us/library/windows/hardware/ff559026(v=vs.85).aspx

    I was searching for anything useful for ntoskrnl.exe+7efc0
    I found some long threads but not much that could help you.
     
  8. Nat42484

    Nat42484 Private E-2

    I did the system restore to five days before the issue, and now all is well. I was really worried there for a while. When I went to system restore, it turns out that there was a "critical update" on 1-30-12, which is when the problems started. I am thinking that the update was the problem, so now I have to try to load it and be careful it does not screw things up again. So frustrating! will post again when done with that, problem or not.
     
  9. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Start making a restore point before you shut down for the night. If the computer acts up the next day, use the previous night's restore point.

    Do you know what exactly updated on the 30th of Jan.? Sometimes it is a windows update and sometimes it is a bad security program update.
    If it is windows, hide the update so it won't get downloaded and installed. If it is security, sometimes they discover the problem in a day or 2 and fix it with a different update.
     
  10. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    If your PC works great in Safe Mode with Networking then its likely to be an app you have that starts with Windows that's causing the issue, what have you installed new before the BSODs started happening could be an app or an updated driver?

    Please run the below guide and this is just so we know what apps are starting with your PC, this could give us a clue as to the cause of your issue.

     
  11. Nat42484

    Nat42484 Private E-2

    Well, no more blue screen, no updates needed according to windows update, all is right with the world. Thank you so much plodr, I hope the dumb thing stays stable. It said it is a windows update, critical update, at 02:22:45 AM. I was going to hide it, but after the restore, it does not even show up as available. maybe it crashed a lot of people and they retracted it? I have 4 optional updates, but no other ones. Go figure.
     
  12. Nat42484

    Nat42484 Private E-2

    Here is the startup file as requested. The computer is running nicely now, after the system restore recommended by plodr. But if there is anything at start up that I can or should kill off, that's good too. Let me know.
     

    Attached Files:


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