Cannot access Control Panel

Discussion in 'Software' started by manardshizz, Feb 6, 2009.

  1. manardshizz

    manardshizz Private E-2

    I had a computer that I did a repair install of xp on. After that I removed some infections and ran Advanced System Care 3. When I went to uninstall the software I used I got the following message when clicking on control panel. "windows explorer has encountered a problem and needs to close." When I click more info in this error message it says the app name is explorer.exe. Isn't the control panel actually supposed to be control.exe?

    When I click close on the error message it brings up a window that says: 16-bit MS-DOS Subsystem at the top, then C:/windows/system32/drwtsn32.exe, The NTVDM CPU has encountered an illegal instruction, CS:0000 IP:0077 OP:f0 37 05 14 02, chose close to terminate the application. Behind this error message is a command prompt C:/windows/system32/drwtsn32.exe.

    I have ran malwarebytes, spybot, and avg. The system seems to be clean from infections so i don't think it's that. Is this a corrupt registry, and if so How can I repair it without doing a reinstall? I tried the system restore points, but there aren't any from before I started working on it so there aren't any changes to be made. I'd really like to be able to fix this without a reinstall!!!!

    Please help!

    Thanks.
     
  2. Vikingman4456

    Vikingman4456 Private First Class

    Have you tried a system restore? How about the recovery console? In malware bytes it gave an option to set that up---did you? Have you tried safe mode? Try those things if you haven't done so yet and let us know.
     
  3. MickeyRoush

    MickeyRoush Specialist

    You could try disabling Dr. Watson. Which looks like your problem. If you feel that you do not need the debugger, you could try disabling it. I have disabled it before on other user's computers with out any bad side effects, but they never needed to use the debugger. Just make sure you don't have any programs require and/or are dependent on Dr. Watson.

    Here are some links that may help you:
    http://support.microsoft.com/kb/188296

    http://www.windowsnetworking.com/kb...2000/RegistryTips/RegistryTools/DrWatson.html
     

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