Cannot delete folder..."Access is Denied"

There is a folder in Coc's & Settings. It is under one of my kids screen names. I have Adm.access. They supposable deleted the folder in '03 and it shows it hasn't been accessed since then. When you scroll over the file it says its "Empty" BUT when I scan computer with Norton '07 it says there is Adware.MediaLoad coming from it and it says it has about 900+ items in it? How can this be? I can't delete it through Norton either b/c again access is denied. I can't "drag" it to my common files (or recycle bin) to access it or delete it and I can't open it. How do I get rid of this folder or how do I access it so I can get rid of it? No files are hidden and all my updates etc. etc. are uptodate. confused

 

Hi jpinto,

I did a search for a program I once used to delete some pesky files and folders, but could not find it...
What I found instead was some useful information, IF you are comfortable working this way... if not, then please do not try this. Instead wait for someone with more experience than I have (which is limited) to reply to your post.

http://xona.com/2004/08/19.html

 

Try booting in Safe Mode and log in as either Admin or under your kid's account if Admin doesn't work and try deleting the folder. Also check Add/Remove Programs to see if MediaLoad is listed; if it is, remove it....

hopperdave2000

 

lol Hopperdave, would be one of the people with more experience that I mentioned.