Cannot disable System Restore

Discussion in 'Software' started by 3tornado, Apr 16, 2005.

  1. 3tornado

    3tornado Private E-2

    I'm trying to use your steps (sticky notes) to clean out some spyware. However I have run into a problem with disablling the System Restore function.

    When I chose the System Restore Tab on MyComputer/Properties I get the following error message:

    "Run a DLL as an App has encountered a problem and needs to close. We are sorry for the inconvenience."

    The "more information about this error link returns the following:
    AppName: rundll32.exe AppVer: 5.1.2600.2180 ModName: srrstr.dll
    ModVer: 5.1.2600.2180 Offset: 000099b2

    (2nd error window from chosing details link in 1st error window)
    Error Report Contents
    The following files will be included in this error reportl
    C:\DOCUME~1\Owner\LOCALS~1\Temp\7aa8_appcompat.txt

    Finally the last window to pop up says "End program rundll32.exe is not responding"
    ModVer: 5.1.2600.2180 Offset: 000099b2

    When I try to open system restore from Start/Accessories It says it cannot run the program and to restart the computer. Of course restarting the computer does not fix anything.

    Below is my computer information from runing belarc advisor. Thanks for any help you can provide. It seems the spyware I have will not go away until I can clean it out of the back up registry as it just keeps coming back (DyFuCa, PeopleOnPeople, istbar) Thanks for any help you can provide.

    Operating System System Model
    Windows XP Home Edition Service Pack 2 (build 2600) Gateway E-2000 4000792
    System Serial Number: 0028375805
    Chassis Serial Number: 0028375805
    Processor a Main Circuit Board b
    1833 megahertz Intel Pentium 4
    8 kilobyte primary memory cache
    512 kilobyte secondary memory cache Board: Intel Corporation D845GRG AAA86577-300
    Serial Number: ABRG23106275
    Bus Clock: 100 megahertz
    BIOS: Intel Corp. RG84510A.15A.0018.P08.0208171150 08/17/2002
    Drives Memory Modules - Buy More
    163.92 Gigabytes Usable Hard Drive Capacity
    113.53 Gigabytes Hard Drive Free Space

    HL-DT-ST CD-RW GCE-8400B [CD-ROM drive]
    3.5" format removeable media [Floppy drive]

    Maxtor 6Y160P0 (137.44 GB) [Hard drive] -- drive 0 382 Megabytes Installed Memory

    Slot 'J6G1' has 128 MB (serial number SerNum1)
    Slot 'J6G2' has 256 MB (serial number SerNum2)
    Local Drive Volumes

    c: (on drive 0) 163.92 GB 113.53 GB free

    Logins Network Drives
    WERTH1\Administrator
    NT AUTHORITY\LOCAL SERVICE
    NT AUTHORITY\NETWORK SERVICE
    WERTH1\Owner
    NT AUTHORITY\SYSTEM

    Installed Microsoft Hotfixes Printers
    DataAccess
    KB870669 (Microsoft Data Access Components KB870669)
    Q318202 (details...) on 03/12/03
    Q318203 (details...) on 03/22/03
    Q823718 (details...) on 11/28/03
    Q832483 (details...) on 01/13/04
    Internet Explorer
    SP2 (SP2)
    Windows Media Player
    WM320920.1 (details...)
    WM817787 (details...)
    WM819639 (details...)
    WM828026 (details...)
    SP0
    Q828026 (details...) on 10/06/03
    Windows XP
    SP2
    KB811113 (Windows XP Service Pack 2) on 08/25/04
    SP3
    KB834707 (Windows XP Hotfix - KB834707) on 10/15/04
    KB867282 (Windows XP Hotfix - KB867282) on 02/15/05
    KB873333 (Windows XP Hotfix - KB873333) on 02/15/05
    KB873339 (Windows XP Hotfix - KB873339) on 12/16/04
    KB885250 (Windows XP Hotfix - KB885250) on 02/15/05
    KB885835 (Windows XP Hotfix - KB885835) on 12/16/04
    KB885836 (Windows XP Hotfix - KB885836) on 12/16/04
    KB885884 (Windows XP Hotfix - KB885884) on 10/15/04
    KB886185 (Windows XP Hotfix - KB886185) on 12/16/04
    KB887472 (Windows XP Hotfix - KB887472) on 02/15/05
    KB887742 (Windows XP Hotfix - KB887742) on 02/23/05
    KB888113 (Windows XP Hotfix - KB888113) on 02/15/05
    KB888302 (Windows XP Hotfix - KB888302) on 02/15/05
    KB890047 (Windows XP Hotfix - KB890047) on 02/15/05
    KB890175 (Windows XP Hotfix - KB890175) on 01/12/05
    KB890859 (Windows XP Hotfix - KB890859) on 04/15/05
    KB890923 (Windows XP Hotfix - KB890923) on 04/15/05
    KB891781 (Windows XP Hotfix - KB891781) on 02/15/05
    KB893066 (Windows XP Hotfix - KB893066) on 04/15/05
    KB893086 (Windows XP Hotfix - KB893086) on 04/15/05
    KB893803 (Windows Installer 3.1 (KB893803)) on 04/15/05


    Click here to see all available security Hotfixes.

    Marks a HotFix that verifies correctly
    Marks a HotFix that fails verification
    (Failing hotfixes need to be reinstalled)
    An unmarked HotFix lacks the data to allow verification CAPTURE FAX BVRP on C:\WINNT\Capture
    CutePDF Writer on CPW2:
    HP DeskJet 840C/841C/842C/843C on USB001

    Controllers Display
    Intel(r) 82801BA Bus Master IDE Controller
    Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
    Primary IDE Channel [Controller]
    Primary IDE Channel [Controller]
    Secondary IDE Channel [Controller]
    Secondary IDE Channel [Controller] Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
    Bus Adapters Multimedia
    None detected SoundMAX Integrated Digital Audio
    Communications Other Devices
    GTW V.92 Voicemodem
    Intel(R) PRO/100 VE Network Connection
    Network IP Address: 63.24.21.141 Texas Instruments OHCI Compliant IEEE 1394 Host Controller
    Hewlett-Packard ScanJet 3300C
    Hewlett-Packard ScanJet 3300C
    Hewlett-Packard ScanJet 3300C #3
    Hewlett-Packard ScanJet 3300C #4
    Visioneer 87XX/89XX USB Scanner
    Logitech USB WheelMouse [Joystick]
    Logitech USB WheelMouse [Joystick]
    USB Human Interface Device [Joystick]
    USB Human Interface Device [Joystick]
    Generic USB Hub
    Intel PCI to USB Enhanced Host Controller
    Intel(r) 82801BA/BAM USB Universal Host Controller - 2442
    Intel(r) 82801BA/BAM USB Universal Host Controller - 2444
    Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
    Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
    Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
    USB 2.0 Root Hub
    USB Printing Support
    USB Root Hub
    USB Root Hub
    USB Root Hub
    USB Root Hub
    USB Root Hub
    Software Licenses

    Adobe - Photoshop Elements 105743073319488785303813
    Adobe Systems, Inc. - Adobe Photoshop Elements 105743073319488785303813
    Microsoft - FrontPage 2000 50601-021-8263702-02190
    Microsoft - Interactive Training 28201-OEM-0000007-00000
    Microsoft - Internet Explorer 55277-OEM-0011903-00105
    Microsoft - MediaPlayer 69808-278-0392671-04525
    Microsoft - Money 2002 55234-OEM-0300506-00000
    Microsoft - MS Office 97 Professional 53491-806-2574872-17596
    Microsoft - Picture It! Photo 2002 29001-OEM-0000007-00000
    Microsoft - Streets and Trips 2002 55058-OEM-0000007-00000
    Microsoft - WebFldrs XP 12345-111-1111111-78673
    Microsoft - Windows XP Home Edition 55277-OEM-0011903-00105
    Microsoft - Word 2002 54189-OEM-1650002-00005
    Microsoft - Works 6.0 29001-OEM-0000007-00000
    Microsoft - Works Suite 2002 22100-OEM-0000007-00000

    Software Versions
    Activision Splash Version 1, 0, 0, 1 *
    Adobe Acrobat Reader Version 5.0.0.0 *
    Adobe Photoshop Elements Version 1.0.1 *
    Adobe Reader Version 6.0.0.2003051900 *
    Adobe Systems AdobeDownloadManager Version 1.2 *
    Adobe Systems, Inc. Adobe Gamma Loader Version 1, 0, 0, 1 *
    AGENTIX Software - SystemReport Utility Version 0.93b *
    America Online Inc. - AOL On Desktop Version 1, 0, 0, 62 *
    America Online, Inc. - AOL Instant Messenger Version 5.5.3590 *
    Apple Computer, Inc. - QuickTime QuickTime 6.0.2 *
    ArcSoft - Panorama Maker Version 3.1.0.45 *
    ArcSoft - PhotoImpression Version 4.0.0.76 *
    ArcSoft Inc. - VideoImpression 1.7 Version 1.7.0.26 *
    AvantGo Connect Version 4.2 Build 1165 *
    Battlezone Help *
    Belarc Advisor and BelLive - Belarc's Content Personalization with Privacy Version 5.1k *
    browser Application Version 1, 0, 0, 1 *
    btdownloadgui.exe *
    Bullfrog Productions Ltd winmainD Version 1, 0, 0, 1 *
    BVRP Software - ePhoneTools Version 4.00 *
    BVRP Software - Winfax - WinPhone Version 5.00 *
    Callisto Corporation - PhotoParade Player Version 4, 0, 0, 1 *
    CDK Game Install.exe *
    CDKnet, LLC. - CDK 2K Audio Player Version 2.2.1.5 *
    CDKnet, LLC. - CDK 2K Video Player Version 3.0.0.1 *
    Cinematronics - 3D Pinball Version 5.1.2600.2180 *
    Download Driver *
    eBay Inc. - Turbo Lister Turbo Lister (Build: 3.0.1.2) *
    Electronic Registration for Brøderbund® Products Version 1, 4, 2, 20 *
    eMedia Guitar Method 2 *
    Exent Technologies Ltd. - EXETender™ Client Version 04.01.00.32 *
    Exent Technologies Ltd. - EXETender™ Client Version 04.01.9.00 *
    Frontier Developments Ltd - RollerCoaster Tycoon® 3 Version 3.0.12.58 *
    Gearbox Software - THPS3PC Version 1, 0, 0, 1 *
    HotSync® Manager, Palm Desktop Version 4.0.1 *
    Ignite Software - Eclipse Fader for AOL Version 1.05.0001 *
    InstallDriver Module Version 7.07 *
    Instant Access *
    Instant Access Control Panel *
    InterMute, Inc. - CWShredder Version 2.12 *
    Intuit - Quicken 2002 for Windows Version 009.000.000.000 *
    Intuit - Quicken 2002 for Windows Version 010.000.000.000 *
    Intuit - Quicken 99 for Windows Version 008.000.000.000 *
    Java Web Start *
    javaw.exe *
    Jordan Russell - If you want to undo changes made by Spybot-S&D, use the Recovery instead! *
    Kroll Ontrack Inc. - MaxBlast 3 Version 3.5.01.11 *
    KsL Software - Registry Healer Version 4.3.0.235 *
    Lavasoft Ad-Aware SE VI.Second Edition *
    LifeScape Media Detector *
    Lifescape Solutions, Inc. - Picasa Version 1.618 *
    Macromedia, Inc. - Quick Tour *
    Making of Myst *
    Maxis, Inc. - SimCity 2000® Version 1.00 *
    Microsoft Clip Gallery Version 5.2.01.0223 *
    Microsoft Clip Organizer Version 10.0.2625 *
    Microsoft Corp. LS2003 Version 1, 0, 0, 1 *
    Microsoft Corporation - Arnold Palmer Course Designer Version 20.05.07.1901 *
    Microsoft Corporation - Internet Explorer Version 6.00.2900.2180 *
    Microsoft Corporation - Links 2003 Version 2,7,2,191 *
    Microsoft Corporation - Messenger Version 4.7.3001 *
    Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
    Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
    Microsoft Corporation - Zone.com Version 1.2.626.1 *
    Microsoft Excel Version 8.0 *
    Microsoft Interactive Training Version 3, 5, 0, 114 *
    Microsoft Money Version 10.00.0809 *
    Microsoft Office 2000 Version 9.0.2617 *
    Microsoft Office Save My Settings/Profile Wizard Version 10.0.2609 * Microsoft Office Version 8.0 *
    Microsoft Office XP Version 10.0.2609 *
    Microsoft Office XP Version 10.0.2627 *
    Microsoft PowerPoint for Windows Version 8.0 *
    Microsoft Setup for Windows Version 3.0 *
    Microsoft Streets & Trips 2001 Version 09.00.16.2001 *
    Microsoft Windows Media Player Version 6.4.09.1125 *
    Microsoft(R) MSN (R) Communications System Version 7.02.0011.2700 *
    Microsoft(R) Windows Media Player Version 9.00.00.3250 *
    Microsoft® FrontPage® 2000 Version 4.0.2.2717 *
    Microsoft® Works 6.0 Version 6.00.1911.0 *
    Microsoft® Works 6.0 Version 6.00.3221.2 *
    Microsoft® Works 6.0 Version 6.00.3221.3 *
    Mpath Interactive - WebBullet Internet Service Version 1, 2, 0, 0 *
    Musicmatch Jukebox Version 10.00.2058 *
    MUSICMATCH JUKEBOX Version 8.10.0000 *
    Myst *
    National Geographic Maps - TOPO Version 2.7.7 *
    National Geographic Maps TOPO! Version 3, 4, 3, 0 *
    Nikon Acquire Version 6, 0 *
    Nikon Browser Version 6, 0, 0 *
    Nikon Editor Version 6.0.0 *
    Nikon Inc. - NEFLauncher Version 1.1 *
    Nikon Monitor Version 6, 0 *
    Palm Desktop Version 4.0.0 *
    Palm Desktop Version 4.0.1 *
    Palm Note Pad Version 1.5 *
    Panicware, Inc. - Pop-Up Stopper Version 2, 8, 0, 1 *
    PeoplePC - PPCOLink Module Version 5, 0, 0, 0 *
    PepiMK Software - Spybot - Search & Destroy Version 1.2.1.0 *
    PepiMK Software - SpyBot-S&D Version 1.2 *
    piolch Module Version 1, 0, 0, 1 *
    Pocket Soft, Inc. - RTPatch Version 6.50 *
    PopTop Software, Inc. - Railroad Tycoon II Version 1.0 *
    RealNetworks, Inc. - RealPlayer (32-bit) Version 0.1.0.3034 *
    RealNetworks, Inc. - RealPlayer (32-bit) Version 6.0.12.883 *
    RealNetworks, Inc. - RealPlayer (32-bit) Version 7.0.0.2415 *
    Redline Racer for Windows 95 *
    REGISTERDROPHANDLER Application Version 1, 0, 0, 1 *
    RoadRash *
    RollerCoaster Tycoon *
    Roxio - DirectCD Version 5.3.0.105 *
    Roxio - Easy CD Creator Version 5.3.0.105 *
    ScanSoft - TextBridge 9.0 Version 9.00 *
    ScanSoft Inc. - Pagis Version 3.0.96.0 *
    Scansoft Inc. - PaperPort Version 7.02 *
    Send and Receive a Fax *
    Sid Meier's Gettysburg! *
    Skinstaller.exe *
    Solero Uninstall *
    SpywareBlaster AutoUpdate Version 3.03 *
    SpywareBlaster Version 3.03 *
    Sunhawk Corporation - Solero Viewer Version 5.21 *
    Support.com Scheduler and Command Dispatcher Version 5,5,402,0 *
    Support.com, Inc. - ComcastSupport Agent Version 5, 5, 402, 1 *
    SureThing CD Labeler *
    Sygate Personal Firewall Version 5.00.00.1150 *
    Symantec AntiVirus Version 8.1.0.825 *
    Symantec Corporation - Norton AntiVirus Version 8.1.0.825 *
    THPS3Setup Version 1, 0, 0, 1 *
    Tialsoft software - MultiTranse Version 3.1.1 *
    Viewer.exe *
    Viewpoint Manager Version 2, 0, 0, 42 *
    Visioneer Inc - OneTouch Module Version 3, 1, 2, 20 *
    Walt Disney Internet Group - DIGStream Version 2.2.1.0001 *
    WinGuides Software - Registry Mechanic Version 2.00.0001 *
    WINSCURK.EXE *
    Wise Solutions - Check for OneTouch Updates *
     

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