Cannot do updates to Spybot S&D, Malwarebytes and Comodo Firewall - Need help please!

Hi,

I'm new to this forum although I have been sent here to download stuff on occasion. My computer is acting up (what else is new) and I am hoping I can find some help here. My apologies if this seems long, but I figure it is better to explain than to make you all guess what is going on lol.

Today when I tried to update my Comodo 3.14.130099587 Free Firewall, I got an error message - Error 106 which also says I don't have an internet connection. I clearly had an internet connection since I had my mail up, several websites open and was streaming video from a site. After I checked all my connections again and closed stuff down I tried to access their website to try and do a manual update. I could not access its website to do an update. It redirected me to a dead domain site. This sent up a red flag. I figured maybe I should clean up and scan my computer.

I scan with AVG Free every night and do malware scans usually weekly with other programs and twice a week or sometimes more if I do alot of streaming I will use CCleaner to dump temporary internet files, etc to keep things running well.

My AVG Free antivirus version 8.5.436 was updated successfully today and has had no problems. I scanned my computer and it came up clean. After having done CCleaner first, I didn't even get any warnings (usually cookies mostly).

Then I attempted Spybot S&D. A month ago I tried to update Spybot S&D and it said "Error retrieving update info file". It lets me scan and immunize but of course the database definitions are now outdated. It is version 1.6.2.46. Today I tried updating again and it gave the same error and interestingly, like my Comodo problem, I could not access the website for a manual update. It again redirected me to a dead domain page. I also use Malwarebytes Anti-Malware so I just used that when Spybot failed the first time. Not sure if I updated Malwarebytes then.

Now Malwarebytes won't update either. It gives me Error code 732 (12007, 0). I am using Version 1.44, definitions date 1/15/2010, data version 3569, fingerprints 178048. Again I cannot access their websites either to do any kind of manual update. It redirects me to a page that says DNS error, website cannot be found.

I did do a Spybot and Malwarebytes scan and it came up clean. I downloaded and scanned with Superantispyware as recommended here as well. It found 8 adware items which it removed.

I do not surf carelessly and do try to keep my computer safe.

My question is could this be caused by some sort of malware or viral infection that is not diagnosed? I tried restoring my computer but the same thing happens. I suspect when this started with Spybot S&D, I might not have tried to update the other things so didn't notice the problem til now. My computer was having issues for a long time - motherboard related apparently - and I guess I chalked it up to that. Dell replaced the motherboard and it seemed to fix the other problems.

I am using Windows XP Pro SP3. I have a D-Link Router (655?), the AVG Free Antivirus and Comodo Firewall. I have the windows firewall turned off and no other antivirus installed. The malware programs are set to be scanned manually as I do not like a whole bunch of stuff running. Only AVG and Comodo are running all the time. I try and keep my startup menu bare bones. My computer is a Dell 630i, 3.17MHz with 4 Gig of ram. Oh and BTW, I'm sort of a computer dummy so if you would be kind enough to help, please give me step by step instructions.

Thanks in advance. I appreciate all the help I can get.

 

Re: Cannot do updates to Spybot S&D, Malwarebytes and Comodo Firewall - Need help ple

g'day divadoll

try this open your comodo firewall program and select the firewall tab.then click on the advanced tab.now select the network security policy and browse through and make sure that the programs you have mentioned are not listed as blocked.also check the entry for windows/sytem32/svchost make sure that they are not listed as blocked.
if they are blocked highlight them one at a time by clicking on them and select edit,from there change the setting to allow or ask which ever you are comfortable with.
hope this helps good luck

 

Re: Cannot do updates to Spybot S&D, Malwarebytes and Comodo Firewall - Need help ple

Hi iwunderdownunder. Thanks for the reply. I checked Comodo firewall like you instructed and none of those were blocked. Actually nothing was blocked except the svhost one for incoming. I changed it to Ask. However, before I posted I had shut off the firewall completely in order to see if it was interfering and the same problems arose. None of the minor tweaking I did allowing stuff in and out of my computer has helped either.

I did also try to do a windows update and I cannot open it or access the windows page, even through the microsoft site. Something seems to be blocking me from any kinds of updates to security based things only. Doesn't seem to affect regular programs or using the internet in usual ways.

Obviously something does not want me updating so I cannot scan with new definitions. My AVG just scanned for the 4th time and it only picked up some cookies which it moves to the vault. No infections found.

I don't know how to diagnose what's wrong if I can't scan for malware or do any windows updates with new definitions.

Any other suggestions would be appreciated. Any other ideas on what could be doing this? Thanks again.

 

Re: Cannot do updates to Spybot S&D, Malwarebytes and Comodo Firewall - Need help ple

G'day again divadoll

this all sounds really suspicious behavior to me,may i suggest if you haven't already head down to the malware removal section and follow the malware read and run me first guide " http://forums.majorgeeks.com/showthread.php?t=35407 ". run all he necessary scans and pay particular attention to combofix this is a good product run the scans with sas and mbam regardless of definition updates then post the logs there in the malware forum and please be patient as the experts there will get round to helping you with this issue.sorry i can't help you further but lets make sure that this is not malware related before we proceed with further remedies. good luck.