Cannot get rid of a Word document

Discussion in 'Software' started by cpattenden, Apr 12, 2008.

  1. cpattenden

    cpattenden Private E-2

    Hi there:

    everytime I open up Word, the same document opens up automatically.

    When I click on the "New Blank Document" button in the tool bar, the same document opens up.

    Any suggestions?
     
  2. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Reboot in safe mode, and delete normal.dot That's the template for the blank document. Apparently, your document was saved as a .dot instead of a .doc and corrupted the blank new document.
     
  3. cpattenden

    cpattenden Private E-2

    I've tried that, but it says "Cannot delete Normal.dot as it is in use".....
     
  4. Appzalien

    Appzalien Staff Sergeant

    Try again, this time after installing the freeware "unlocker" it will disassociate the .dot files from whats using it so you can delete it. Do it from safe mode if you can for your best chance of getting rid of it. Unlocker ends up in your right click menu so go to the file and right click on it "unlocker".
     
  5. evilfantasy

    evilfantasy Malware Fighter


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