Cannot Install Zone Alarm - Install Error 1636

Discussion in 'Software' started by 20Valve, Aug 17, 2009.

  1. 20Valve

    20Valve Sergeant

    I am trying to install Zone Alarm on a laptop. I receive the message "An error occurred installing the package. Windows Installer returned "1636."

    This is happening on a fresh Vista install on a Toshiba satellite laptop.

    Thanks for any help.
     
  2. samtal

    samtal Corporal

  3. esuna

    esuna Private E-2

    Last I checked the free version of ZA is not compatable with Vista. I'm not entirely sure about the newer versions.
     
  4. techsent

    techsent Corporal

  5. iwunderdownunder

    iwunderdownunder First Sergeant

  6. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Put this in your address bar
    Code:
    ttp://download.zonealarm.com/bin/fr...cpes_clean.exe
    A download window will popup. This is the ZA cleanup tool. Run that before you try to install ZA again.
     
  7. Keldar

    Keldar Private E-2

    hello !
    i got a solution for you !

    When you launch ZA installer just download the software !
    Do not choose download and execute !

    Then when you received the software (20 mo), right click on and go to the compatibility section !

    Down to the section you will see a box to check "execute this software as an administrator" !

    Now Za installer can run !

    This solution solve a lot of software trouble with wista !:cool
     
  8. 20Valve

    20Valve Sergeant

    Keldar -

    I did try to run as admin, I should have stated that in my post. I will try again though . . .

    It looks like I might need to try to download an older version.
     
  9. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    amendment to my post above ackkk it should say http not ttp. If you try that address you will get a 404 error. Sorry. :-o

    Older versions of Zone Alarm, pre bloat would be v4.5 either build
    http://www.oldversion.com/ZoneAlarm.html
     
  10. 20Valve

    20Valve Sergeant

    It seems I needed to update Widows to SP1 for the newest version of ZA. I updated to SP2 and install went fine.

    Thanks for the input fellas!
     

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