Cannot Rip CD's on Windows Media Player

Originally posted this on "hard drive" forum

I am a newbie with little computer knowledge & have difficulty understanding computer jargon, so plese be gentle/patient with me. My HP Pavillion (G7 series) 500GB 64Bit laptop will NOT rip a cd on the infamous Windows Media Player but plays cd's okay. When I insert a cd, I get a message on screen as follows: [WMP cannot rip one or more tracks from the cd] My laptop crashed 6/12 and the H/drive was repaired under warranty at BestBuy. Took it back after WMP problem began & was told I had a virus (MS type??) and that my library was messed up. I do not see what the library has to do with my problem. They said I could re-load System Recovery DVD's but I would loose all my files. I have a flsh drive backup system but do not know how to save data...not even sure how it works. I've done some research & discovered the codecs may be affected & I should cosider downloading the K-lite software. However, if I have a virus, would that resolve the real problem? For security, I have malwarebytes & microsoft essentials (both free downloads). I purchased PC Registry cleaner which works very well. If anyone has experienced this problem, please advise how it was resolved. BTW, periodically the computer will shut down & restart which may indicate there is a virus hidden in my computer....don't know if this is related to my WMP issue? Should you respond to my thread, please try to keep it simple since I am a border line computer illiterate. Thanks in advance for your help/input.

 

Hey morrie, just head over to the Malware Forum so you can be sure or not if you have a virus, then we can work on your other problem.