Cannot run Malware, SuperAntiSpyware, etc

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by pineypl, Aug 29, 2011.

  1. pineypl

    pineypl Private E-2

    My workstation just got zinged with some "Defender.exe" and shows a security update pop-up. I am trying to work through the Read and Run me First, but I cannot get SuperAntiSpyware nor MalwareBytes to complete a scan. Both will start a scan, but within 1 minute and 40 seconds, they will both close completely. SpyBot Search and Destroy finds things and cleans them, but the problem remains.

    The most curious item I have running at all times is a process image called "1308811010:4246797745.exe". This process cannot be killed. I have tried "taskkill.exe" with the /F switch and it reports the process was killed, yet it is not.

    Looking for a swing of the clue bat in my direction.

    Thanks
    Bob
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

    There are 4 different versions. If one of them won't run then download and try to run the other one.

    Vista and Win7 users need to right click and choose Run as Administrator


    You only need to get one of them to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    1. Rkill.exe
    2. Rkill.com
    3. Rkill.scr
    4. Rkill.pif


    * Double-click on the Rkill desktop icon to run the tool.
    * If using Vista or Windows 7 right-click on it and choose Run As Administrator.
    * A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    * If not, delete the file, then download and use the one provided in Link 2.
    * If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    * Do not reboot until instructed.

    If you are having problems running Rkill, you can download iExplore.exe or eXplorer.exe, which are renamed copies of Rkill.com, and try them instead.

    * If the tool does not run from any of the links provided, please let me know.
    Once you've gotten one of them to run then try to immediately run the following.

    Now download and Run exeHelper from Raktor

    • Please download exeHelper to your desktop.
    • Double-click on exeHelper.com to run the fix.
    • A black window should pop up, press any key to close once the fix is completed.
    • A log file named log.txt will be created in the directory where you ran exeHelper.com
    • Attach the log.txt file to your next message.

    Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

    If you already have them installed, be sure to update Malwarebytes and SUPERAntiSpyware before the scan!

    Now run this: Using Malwarebytes Anti-Malware

    Now run this: SUPERAntiSpyware - running & getting a log

    Now run this: Using MGtools

    Now see if combofix.exe will run. Download it to your desktop.

    Now you need to attach (See: HOW TO: Attach Items To Your Post ) the below logs created while running the above scans

    • exeHelper log
    • ComboFix log
    • Malwarebytes Anti-Malware log
    • MGlogs.zip - normally it is C:\MGlogs.zip - only attach this log from MGtools.exe DO NOT attach any logs seen in the MGtools folder.
     

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