Canon Pixma Mg6620 Printer Will Not Stay Powered On

Discussion in 'Hardware' started by sierra, Jun 5, 2022.

  1. sierra

    sierra Private First Class

    I have tried checking cords, outlets, rebooting router and more. It only stays powered up for maybe 10 seconds at the most. When I turn the router off, I am able to power up the printer with WI-FI, but as soon as the router reboots it goes back to powering down. I do not have a usb cord for this printer. Thank you for any suggestions. I have seen in the Canon forum that many other people have the same problem around the same day.
     
  2. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    This suggests it is a hardware problem with that model of Canon printer.
    Then my suggestion is to get a USB cord for the printer.
     
  3. Digerati

    Digerati Major Geek Extraordinaire

    Do you really mean the printer "powers off"? Or do you mean the printer goes into standby mode? Or do you mean it loses connection to your network/router?

    What happens if you try to send the printer a print job?

    Did it used to work properly?

    Any recent changes to your network? How far away from the WAP (wireless access point - typically integrated with router) is the printer?

    Do other devices on your network lose wifi connection?
     
  4. foogoo

    foogoo Major "foogoo" Geek

    https://hardware.slashdot.org/story...ss-printers-are-getting-stuck-in-reboot-loops
    Over the last day or two, there have been a growing number of reports by people who own certain Canon Pixma printers that the devices either won't turn on at all or, once turned on, get stuck in a reboot loop, cycling on and off as long as they're plugged in. The Verge reports:Verge reader Jamie pointed us to posts on Reddit about the problem and Canon's own support forum, citing problems with models including the MX490, MX492, MB2010, and MG7520. Some believe their problem is due to a software update Canon pushed to the printers, but that hasn't been confirmed yet. In response to an inquiry from The Verge, corporate communications senior director and general manager Christine Sedlacek said, "We are currently investigating this issue and hope to bring resolution shortly as customer satisfaction is our highest priority."

    Until there is an official update or fix, some people in the forums have found that disconnecting the printers from the internet is enough to keep them from rebooting, with control still possible via USB. To get the printers to work while maintaining your connection to the internet and their connection to local network devices, one reply from a customer on Canon's support forum suggests a method that many people report has worked for them.
     
  5. Digerati

    Digerati Major Geek Extraordinaire

    Since the OP has an MG6620, it would appear the problem is more widespread than initially thought - "IF" this is even the same problem. Here, sierra reports the printer powers off. That is not the same as being stuck in a reboot loop.

    Likely too late for this issue, but for my own printers, I always go into the admin menus and turn automatic updates off.
     
  6. sierra

    sierra Private First Class

    Thank you to all who replied. Canon finally had a firmware update for this issue. It sure was frustrating to have such poor communication from Canon. My printer PIXMA MG6620 is up and running. YAY!
     
    plodr likes this.
  7. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Thanks for letting up know. If I see threads elsewhere with other Canon printers, I'll post to grab a firmware update from Canon.
     

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