Canon Printer Fails To Print Magenta

Discussion in 'Hardware' started by juliasdream, Mar 14, 2020.

  1. juliasdream

    juliasdream Private E-2

    I have a Canon MG5650 printer. There was still some ink in Magenta but it was saying otherwise so I put in a new cartridge and although it's indicating full the magenta colour does not print
    I tried cleaning and nozzle checks but all I achieve is using up ink but still no magenta although level goes down each time
    I have had to change the settings to greyscale only to get half decent pictures
    Could anyone recommend a solution or do I really need to buy a new printer?
     
  2. PCRacer

    PCRacer Private E-2

    Could be that the cartridge's contacts are dirty or not connecting to the printer itself...

    Try cleaning the cartridge and printer contact areas themselves... make sure there is some sort of contact.

    That would be the only thing that could go wrong...
     
  3. plodr

    plodr Major Geek Super Extraordinaire

  4. Digerati

    Digerati Major Geek Extraordinaire

    So when cleaning you see magenta on the printouts?

    Are these genuine Canon cartridges? I am not going to get into an endless debate over 3rd party inks. All I will say is 3rd party ink is NOT the same as genuine ink. And 3rd party inks typically come in used and recycled cartridges that have been refilled. And contrary to what some may say, "refurbished" does not automatically imply "good as new".

    Genuine ink is based on high-tech, precise, proprietary formulas, consistently manufactured to the exact same high standards, batch after batch after batch.

    Each manufacturer of 3rd party ink uses their own formulas that, while close, cannot precisely match that of the original, proprietary (read: "secret recipe") formula, and that may or may not be manufactured to the same standards batch after batch.

    So the bottom line is, sometimes 3rd party inks work great. Sometimes they don't.

    I have personally seen on my own printers and on client printers where printing problems (such as missing colors) cleared up when 3rd party cartridges were replaced with genuine ink cartridges.

    Ummm, no. Other things could go wrong that have nothing to do with the cartridges themselves. Firmware can become corrupt or there could easily be a component failure on the logic board, as just two examples. There might even be some mechanical reason preventing proper printing due to wear and tear on this aging device.
     
  5. plodr

    plodr Major Geek Super Extraordinaire

    ...and sometimes they occur and never clear up even when using genuine inks and relatively new printers. Two cases: a friend with an HP that refused to print yellow even after buying a 2nd new HP cart, and two A-I-O HPs I own that refuse to print int black. They worked fine until I needed to replace the black cart for the 2nd time, then they stopped printing. I haven't e-cycled them yet. I'm hoping to use them to scan, then move the scans to a USB stick and print them on a printer that works.
    It just kills me to throw away something before I try everything to get it to work. Yup, I cleaned something (it has been awhile) with a suede brush using distilled water and I worked on the carts with damp paper towels to clean up any dried ink that could have caused a problem.
     
  6. juliasdream

    juliasdream Private E-2

    I didn't exactly let the ink run dry . I've always found that when the printer says its time to change the cartridge it is still possible to print many more pages.
    In this case, knowing the risk I only set it to print 20 more pages which is a lot lower than I used to
    The magenta stopped working suddenly and the printer carried on printing without the magenta
    When I removed the cartridge I notice that there is still useable ink. It was certainly not dry
    I do use compatible ink. If I used Canon ink for the amount of work I do it would be unaffordable
     
  7. Digerati

    Digerati Major Geek Extraordinaire

    My HP will yell at me when the ink runs low but I will keep using it until the printouts show the ink has run out. I do also try to remember to print something that would use all the colors at least once a week. If it has been awhile, I will simply print a test page just to keep them from drying out.

    This does bring up another point. Always make sure there are separate cartridges for each color when buying a printing device. Some use a single cartridge for all the colors. This is a rip-off IMO. If you run out of magenta, you have to replace the whole thing even though there may still be lots of cyan and yellow ink in there.

    If going with 3rd party inks, I recommend finding a brand and sticking with that one. That is, don't buy from Walmart this time, Best Buy next and then Jarbo the next. With 3rd party inks, it's already impossible to ensure formula consistency between batches. So no way between brands. I've been pretty lucky with LD Products inks - at least with their 564XL inks for my HP.

    I say pretty lucky because not 100% lucky. I have had 3 or 4 cartridges over the years that refused to stay seated in the printer. The little molded plastic retaining clips were too weak or worn to keep the cartridges firmly locked in place. But in each case, contacting LD got me replacements very quickly at no extra cost to me.
     

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