Can't figure out why cd/dvd won't work on laptop

Discussion in 'Hardware' started by NO CLUE, Jan 6, 2011.

  1. NO CLUE

    NO CLUE Private E-2

    FIRST, I'M AN OLD GEEZER LUDDITE (WITH A VISION PROBLEM WHICH IS WHY I AM TYPING IN CAPS) THAT USES A COMPUTER, SO GO SLOWLY WITH THE TECH LANGUAGE PLEASE:-o I PRETTY MUCH LEARNED HOW TO USE A COMPUTER FROM READING THE DUMMIES/IDIOT GUIDES rolleyes BASICALLY CAN OPERATE MY COMPUTER/LAPTOP AND FOLLOW DIRECTIONS TO CORRECT PROBLEMS THAT ARE BASIC. FEEL FREE TO LOL IF THIS 'PROBLEM' SEEMS FUNNY TO YOU:-D

    XP OPERATING SYSTEM PACKAGE 3, DELL INSPIRION 1100 LAPTOP. I WAS GIVEN IT AS A GIFT SINCE I DID NOT HAVE A COMPUTER AND THE OWNER UPGRADED. OK,:-D IF YOU MUST, IT'S A 2001:-o

    IT HAS A SAMSUNG CDRW/DVD SW-324F DVD ROM/ COMPACT DISC REWRITEABLE ULTRA SPEED UNIT INSTALLED IN THE LEFT SIDE. I HAVE NEVER USED ITrolleyes NOW I WENT TO TRY AND 'WRITE' A CD WITH STUFF FROM MY DOCUMENTS FILE THE OTHER DAY, AND IT SAYS 'CD FULL, INSERT A NEW ONE'. HUH? I PUT IN A BRAND NEW CD WITH NOTHING ON IT AND IT REFUSES TO WRITE TO IT, TRIED MULTIPLE CDS FROM VARIOUS PACKAGES AND BRANDS (OK TO LOL:-D).

    I FOLLOWED THIS PATH TO SEE WHAT WAS UP> WENT TO 'MY COMPUTER' UNDER 'HARDWARE TAB'> CLICKED ON> 'LOCAL DISC C:> 'PROPERTIES'> WENT TO 'DVD DRIVE' UNDER 'SHARING'. I FOUND A 'DOTTED LINE' COMPLETELY BOXING IN THE STATEMENT>'IF YOU UNDERSTAND THE RISK BUT STILL WANT TO SHARE THE ROOT OF THE DRIVE, CLICK HERE':confused I CANNOT REMOVE THE 'DOTTED LINE' BOXING THE STATEMENT! WHEN I CLICK ON THE STATEMENT IN BRINGS ME TO A PLACE WHERE THE BOX IS UNABLE TO BE CHECKED TO 'NOT SHARE' THE DRIVE!? MEANING THE DRIVE IS BEING CONTROLLED BY SOMEONE/SOMETHING ELSE? HOW DO I OVERCOME THIS?

    WHEN I GO TO THE 'CD DRIVE D' IT SHOWS THE FULL CIRCLE WITH 'BLUE AS USED SPACE' VS 'PINK AS FREE SPACE' WITH THE DRIVE BEING 'FULL ALL BLUE'?! YET 'DRIVE D' SAYS '0 BYTES'? HOW CAN THIS BE? ALSO, SAYS 'WORKING PROPERLY' UNDER INFO FOR CD DVD ROM.

    I WOULD LIKE TO USE THE CD DRIVE TO WRITE CD'S FROM MY DOCUMENTS AND FLASHDRIVE/PORTABLE HD. THANK YOU FOR HELPING ME FIGURE THIS OUT.
     
    Last edited: Jan 6, 2011
  2. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    do not click on local disk c; that is your hard drive, not your cd/dvd drive.

    What burning program do you have on the laptop?
     
  3. NO CLUE

    NO CLUE Private E-2

    FIRST PART, GOTCHA:-o WENT THROUGH BY CLICKING ON THE DRIVE D CD/DVD THEN PROPERTIES. SHOWS THE SAME AS STATED IN MY ORIGINAL POST.

    AS FOR #2, I AM NOT SURE WHAT BURNING PROGRAM IS ON THE COMPUTER:confused AS I DID NOT INSTALL ANYTHING. WHERE WOULD I LOOK TO FIND THAT? THANKS FOR THE HELP.
     
  4. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    If you have nothing in the CD/DVD drive, it will report 0bytes - don't worry about this.
    Start, then Programs and list anything that has Cyberlink, Norton, or Roxio in the name.
    Since it originally shipped with only a CD-ROM, the original owner must have replaced the CD drive with one that can burn. Usually a "burner" comes with some burning software. We have to try and find out which one.
     
  5. NO CLUE

    NO CLUE Private E-2

    Thank you for the help. I did look under 'programs' but did not find anything with any of the above titles. Now, assuming no burner software is on my laptop, how does one go about figuring out which is needed?

    this laptop also has a 'slot' for something to be inserted (wireless?) on the same side but up towards the screen (left corner). Between the 2 are 2 holes one for earphones and the other?
     
  6. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    One round port is for a headset (earplugs or earbuds or headset) and the other is for a microphone. People who have a video camera and talk using something like skype would use the microphone jack so the person they are talking to would hear their voice and not all the background noise as well. Grab a really strong magnifying glass and you might be able to see symbols aside of the ports. The upside down U is for a headset and the one that looks like a stick, is for the microphone.

    There are free burning programs but I'm not sure which one would be the easiest for you to make a data disk.
    I use ImgBurn but it definitely is not easy to use for data. It is very easy to use if you want to burn something that has the .ISO extension. This is not something to try for your first attempt at burning.

    Let me look around and see what might work. XP has some sort of burning program included. Give me some time to fire up another XP computer and see how it works. Normally I never burn anything in XP on that computer so I'll need to practice.
     
  7. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Okay, we have a working plan! I find info here
    Code:
    www.buffalostate.edu/cts/documents/ext-pc-cdburn.pdf
    It is a two page pdf with onluy the first page giving instructions.
    The instructions weren't real clear but it gave me a starting point to try something I've never used.

    1. Put a CD in your drive. You will see the blue 0 bytes circle change to pink and tell you how many bytes of space you have on the CD for burning.
    2. Right click your desktop and select New then Folder.
    I named my folder Items to be Burned.
    3. Go through what you want to burn, right click the item and drag them to the folder on your desktop and select "copy Here" We do not want to left click and drag because the item will move from where it was to the folder on your desktop.
    4. After you have all the items you want to burn ready, right click the folder and select properties just so you can be sure it is under 700MB.
    5. Open My Computer, locate your DVD/CD drive and drag the desktop folder onto the icon for your drive. It then knows you want to burn something.
    You will see a box with files moving (actually they are temporarily being stored somewhere on your hard drive before they are written). When all the files are stored, you will see a balloon popup and it will say "Files are waiting to be written". You can close the baloon.
    6. Right click your CD icon in My Computer window and you will now see a choice "Write these Files to a CD". Select that and wait while it burns. When it is done, the tray will extend and you can remove your new data CD.

    Two things: this program will only burn to CDs not DVDs. So if you have a lot of files to burn, you might want to find a 3rd party burning program.
    If you only have a few hundred MB, you can burn what you have and later you can go through all the steps above and burn more files to the same CD. You can continue to add to the CD until you have reached the 700MB capacity. What you are doing is burning a "session". A CD can have many sessions on it until it is full.

    When I return from a trip, I always remove the card from my camera and burn the pictures to a data CD. Some of my data CDs have sessions for quite a few trips we took.
     
  8. NO CLUE

    NO CLUE Private E-2

    Hi, thanks for the two recent posts to my questions. I did find a magnifying glass to check out the little holes on the side:confused:-orolleyes:-D i'm still a luddite dragging his knuckles, so i don't think I'll be using those 'features' any time soon:-o Nice to know they exist!

    Second, I did some investigating on my computer through the 'properties' of the cd drive 'd' and found the following info if it is of any help to us:

    Samsung CDRW/DVD SN-324F
    Driver Provider- Microsoft
    Driver Date- 7/1/2001
    Driver Version- 5.1.2535.0
    Digital Signer- Microsoft Windows Publisher

    this is again on a Dell Inspirion 1100 circa 2001:-o running Windows XP Home Version SP 3.

    I placed a CD in the Drive 'D' again, but the 0 Bytes remains along with the circle remaining fully Blue. It does not change to Pink? SO I did not proceed further then this.

    YOU SAID>Two things: this program will only burn to CDs not DVDs. So if you have a lot of files to burn, you might want to find a 3rd party burning program.

    I SAY> Hmm? I was hoping to burn to DVD only because my understanding is that they hold more info than a CD. I do have a lot of files to burn to CD from one full Flashdrive>Sandisk Cruzer Micro 4GB, and an older Portable harddrive that I was given. I get computer type things 'handed down to me' by well meaning friends. They don't live locally or I'd get them to figure my computer issues out.

    I might have to find a '3RD party burning program' as you suggest above.

    YOU SAID>If you only have a few hundred MB, you can burn what you have and later you can go through all the steps above and burn more files to the same CD. You can continue to add to the CD until you have reached the 700MB capacity. What you are doing is burning a "session". A CD can have many sessions on it until it is full.

    I SAY> This is good info as I would like to keep the volume of CD copies to a minimum. Making up a Library of bits and pieces of information gleaned while reading about various topics online....over the past 10 years:-o Been 'saving' everything to flashdrive and portable hard drive, from my 'documents' file...and now they are approaching the 'full mark(s)':-orolleyes

    YOU SAID>When I return from a trip, I always remove the card from my camera and burn the pictures to a data CD. Some of my data CDs have sessions for quite a few trips we took.

    I SAID> Thanks again for the above info. I have quite a few camera cards from my digital camera before it stopped working. Figured the photos were/are safe on those cards for storage purposes, right? I had bought a Canon camera relying on the quality name brand in 35mm cameras I had used for years...only to have the camera stop functioning properly after 3 years:( Of course I had bought 5 extra expensive proprietery batteries from Canon by then, so they made their money off me:(

    Please let me know if there is more information I can find on the computer for you to be able to help me. All my Software is up to date as far as Malwarbytes, Avira, CCleaner, Adobe Reader 9, Mozilla Firefox.....which are essentially the only things I run on my computer. I do keep constantly being nagged by MS that 'updates are ready for your computer' in the tray. But I get them almost weekly now and think that they don't need to be run that often, so I don't trust uploading them. I run Mozilla Firefox as my browser not Windows. Thanks again.
     
  9. NO CLUE

    NO CLUE Private E-2

    Hi again, seems I was trying to use a DVD to 'copy to' vs a CD:-o I had not looked closely at it because it was in the 'new CDs stack package'. Seems someone else in the house had replaced the DVD into the Stack package without my knowledge instead of returning it to it's proper Stack packagerolleyes. Anyway, I did get the circle to go from Blue to Pink, and send the files to be written from my Document Folder. I was'nt able to determine the mbs before I wrote it because I just did the 'send to CD drive' skipping the dragging to the 'folder/ files to be burned':-o

    I'm going to have to be sure and retain only similiar info on each CD or it will be a nightmare finding the info I'm looking for amongst dozens of CDs:confusedrolleyes:-o:)

    chalk up another successful 'Help Session' from the members at Major Geeks. Thanks.

    By the way, I'm a small time farmer and even though I have 'no clue', hence my name, about computers, I have been farming 40 years. I help lots of folks out with general farming advice, even small garden stuff, and chickens and cow stuff. So I pass along my knowledge and farm products to other folks who need it, just like you folks do with computer knowledge:cool
     
  10. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Before you drag a file to the CD/DVD drive to be burned, make a folder on your desktop and drag ALL the things you want to burn in a session there. They can be individual files and folders of files, it doesn't matter. Then before you drag that desktop folder to the icon to be burned, open it up, click edit then select all. Look at the bottom of the windows or to the left pane and it should tell you the total size of everything. You can click outside the box, after you see the size and close the window then drag it to be burned.

    I purchased a Sharpie that says "Ultra Fine Tip". The last one I bought was at a Target store but I've purchased at Best Buy or Staples too. I use this marker to write on my CD what it contains. If I have so many things on that the CD gets too full, I open the CD in Windows Explorer, change the view to list and do a print screen on the list. I put this paper in the same sleeve as the CD or DVD.
    I buy those CD music cases when they are on sale after Christmas. I have two filled (both hold 48 disks) and I'm slowly filling up my third - this one holds 96.

    Happy farming and burning.
     

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