Can't get my Ipod to work!!

Discussion in 'Software' started by tursiops7, Dec 29, 2008.

  1. tursiops7

    tursiops7 Private E-2

    I got an IPod shuffle for Christmas When I try to download Itunes I get an error message. It says : There is a problem with the Windows Installer package. A program required for this install to complete could not be run.

    Apple says this is a microsoft problem.

    Microsoft says I don't have support on my pc anymore.

    I am not very computer savy. My latest xp service pack is 3 and i couldn't find a download for service pack 4. Could this be the problem? Any other ideas? I'm completely lost here and thinking I'll have to return the IPod. :(

    Thanks all and Happy New Year!

    Connie
     
    tursiops7, Dec 29, 2008
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    TimW, Dec 29, 2008
    #2
  3. tursiops7

    tursiops7 Private E-2

    Thank so much for your help. I did finally get Itunes installed and it's reading my IPod.

    Now the damn thing won't charge. I've tried the front usb port and the back one. They told me the front ones don't have enough power sometimes. :confused

    Neither one worked. Maybe I've got a defective IPod?
     
    tursiops7, Dec 30, 2008
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If other devices work in those USB ports ( and they are at least USB 2) then I would suspect a faulty IPOD. Try it on a different computer.
     
    TimW, Dec 30, 2008
    #4
  5. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    If not charging as TimW says try another PC to narrow the ipod as being the faulty item, if it works ok in another PC then its possible depending on how many USB devices you have plugged in that the USB hub power is maxed out.

    While I do charge my ipod and iphone via USB on the PC its a powerd hub off my keyboard or I use the apple plug adapter, luckly get one free with iphone but got one for my neices for xmas for her ipod saves using PC all the time.

    But via PC unlpug all USB hardware apart from keyboard and mouse and try ipod, but is likely the USB hub on your PC has not enough power so a powered hub is the way to go (model shown is example only)
     
    DavidGP, Dec 30, 2008
    #5

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds