Can't get through the READ & RUN ME

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by trshubby, Apr 9, 2010.

  1. trshubby

    trshubby Private E-2

    I was successful through all of the steps outlined in the READ & RUN ME post - until I get to RootRepeal.

    I copied the RootRepeal executable to my desktop and when I try to run it I get:
    - A window that says "Initializing"
    - PC hangs there for a while
    - then I get a window that says my paging file is too small, expanding the size
    - then the PC just sits there doing nothing and eventually freezes to the point that I have no choice but to give it a hard shutdown.

    I shutdown my firewall and anti-virus, and then manually increased the size of my virtual memory before trying RootRepeal again. Still get the same results.

    A little HELP, please............

    Windows XP Home SP3
    running Norton 360
    384 MB of RAM

    I am almost certain I have some form of Malware that is creating problems for me - extremely slow machine, Windows freezes completely. I would really like to be able to get this machine clean of whatever crap is buried here.....

    Thanks in advance for whatever help you folks are able to give.....
     
    trshubby, Apr 9, 2010
    #1
  2. trshubby

    trshubby Private E-2

    Following up on my initial post, I am attaching the logs of the steps of READ & RUN ME FIRST that I was able to complete. Again, I was unable to run RootRepeal for some reason, but passes that one over to get to the MGTools step.

    Seem to be still having problems with the PC as I cannot get the one step completed.

    Help is always greatly appreciated!!!
     

    Attached Files:

    trshubby, Apr 9, 2010
    #2
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    What little malware you had was taken care of by the scans. You main problem is indeed your RAM:
    Code:
    Total Physical Memory    384.00 MB    
Available Physical Memory    70.30 MB
    It is hard for me to believe that you can even run with that little and Norton 360 on top of it. You need a minimum of 1 gig of RAM, better still 2!!

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 6 of the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
    TimW, Apr 10, 2010
    #3
  4. trshubby

    trshubby Private E-2

    Thanks Tim - and thanks to ChasLang for the MalWare removal guide!

    I went through all of the steps except for RootRepeal, which would not run. I am guessing that it is because of a RAM deficiency. After going through everything it appeared that my computer was running much faster, so I finished the steps to return it back to normal. Start up is now a breeze and I am experiencing no more computer lockups. !!!!!!!!!!!!

    My PC caps out at 1GB of RAM - and I have ordered that much from Upgrade-Solutions (cheapest place I could find, thanks very much to another post I found on MajorGeeks). I am guessing that adding memory will make a big difference............

    I also want to say that this site is the absolute best. Using information I gathered here it appears that I have fixed the problems I was having. I also took advice and am now using Mozilla Firefox, which is so much faster than IE it's not even funny. I also didn't realize that there are so many quality Security Applications available as Freeware, that seem to generate near unanimous support as being efficient and easy on resources. I can't see ever paying for PC security again..............
     
    trshubby, Apr 10, 2010
    #4
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome ( and BTW, you could check at crucial.com for RAM ).

    Safe surfing. :)
     
    TimW, Apr 11, 2010
    #5

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds