Can't Install Antivirus

Discussion in 'Software' started by kwerty, Sep 21, 2008.

  1. kwerty

    kwerty Private E-2

    My antivirus, Mcafee, recently vanished! I'm completely vulnerable right now. Worst of all, I can't install a new antivirus. It always end up with an error.

    I have fixed minor problems on my own but I'm completely stumped with this one. I desperately need help. Don't know what to do.

    Symptoms:

    1- Mcafee antivirus stopped. The shortcut in desktop points to nowhere. The exe file simply vanished!

    What I tried:

    1. Tried to reinstall those programs - Failed!

    2. Tried to install the last version of those programs - Failed!
    "Local machine: installation failed
    Installation:
    Error: Action failed for file avgamsvr.exe: creating file....
    No such file or directory"

    3. Tried to install Norton antivirus - Failed!
    "Extraction failed - Can not open the output file"

    4. Tried to install those programs in safe mode.

    a) Tried F8 method - Failed!
    It simply stops and starts booting again, but in normal mode.

    b) Msconfig method: apparently works. But it doesn’t let me install any of the programs above, anyway!

    5. Tried to use windows restore feature - Doesn't work! No matter the restoration point I choose it says it made no changes, and doesn't


    I found a related post in this forum and it's located here: http://forums.majorgeeks.com/showthread.php?t=135759. We pretty much have the same symptoms. He found a solution for his problem. I hope I'll find mine.

    So what should I do. I would really appreciate it any help I can get. :cry
     
  2. sikvik

    sikvik Corporal Karma

  3. kwerty

    kwerty Private E-2

    Thanks. I'll try your suggestions.
     
  4. kwerty

    kwerty Private E-2

    I tried to post my logs in the thread I linked but I cant. It says I don't have enough privileges. Can anyone help here. I'll attach my log from Hijack This. I'm totally clueless on how to interpret this log.
     

    Attached Files:

  5. Doc13%

    Doc13% aka Kestrel13! aka Emms

    you are attempting to post in someone else's thread...you need to make a fresh post of your own, press the new thread button on this link http://forums.majorgeeks.com/forumdisplay.php?f=35

    Then upload the 4 requested logs, those being:
    • Superantispyware
    • MalwareBytes
    • Combofix
    • MGTools.zip

    Only make a fresh post when you have the 4 requested logs, then upload them and wait for a response :)
     
  6. kwerty

    kwerty Private E-2

    Ok. I'll post the logs as soon as possible.
     

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