Can't log into windows

Just bought a new computer and I installed a new SSD on it and use it as my boot drive with windows 7 on it as well as a few other programs.

Today, just while using Firefox, I downloaded a java program so I could play some yahoo games. Furthermore I was reading the news and watching some clips from Yahoo news. When I would attempt to load the yahoo game or watch one of the clips, firefox would stall and would then not respond. This happened twice and after closing firefox the 2nd time I could no longer open Firefox or IE. I then shut down the computer and some updates that I wasn't even aware had been downloaded began to install. Puzzled, I fired up the computer again, however one thing was very different. I use two monitors at the "main monitor" had flipped to being the other one (it the settings the one I have on the left is listed as #2 and it now was arranged as if it was on the right). Earlier this week, I had created an Adminstrator account and that now no longer appears as an option when logging in. I now type in the password to my profile and I cannot enter windows. It gives me the message "The User Profile Service service failed the logon. User profile cannot be loaded"

Please help... I don't know what to do.

Furthermore, I made this thread when I started installing the SSD. I was not able to take the advice given to me by earthling.

http://forums.majorgeeks.com/showthread.php?p=1683477#post1683477

I imagine my problem may have something to do with what earthling said? Could this be true? I will get to that when I can but right now I can't even log on to windows so I my plan would be to get to that bridge when I cross it.

Any help would be greatly appreciated!

 

If the original HDD with Win 7 was removed or reformatted, and if its clone on the SSD was booting as drive C before these problems struck then I would think there is some other cause. However if you left the original Win 7 HDD connected and are booting a clone of it on the SSD, so the SSD Win 7 can see it, then as I said in the other thread, problems are going to arise.

 

tyvm for your quick reply!

Here is what I did when I installed the SSD: It´s an Acer computer so I went to the Acer eRecovery and made a Recovery CD, and a drivers CD (which I never used). I disconnected the HDD from the mother board and power supply and changed the boot order to boot from the DVD drive. I plugged the SSD into the motherboard and power supply. I booted up and installed Windows on the SSD. I then changed the boot order to start with the SSD. I then plugged the HDD back in and just went from there. It still had most of the orginal things on it. My SSD is listed as Drive C now.

In effect, I want to say that I removed the HDD when I installed the SSD but I want to tell you what I did in order to avoid confusion. With how I did it, would I be avoiding the problems you are eluding to?

Thank you!

 

Just to rule out a problem with using both drives, I would disconnect the normal HD. See if you have the same problem logging into the SSD.

If you do then try hitting F8 during the BIOS screen repeatedly until you get the Advance Startup menu. It may try to resolve startup issues automatically. If it doesn't find any problems then hit the next button to get a list of 5 manual options. You should find System Restore in that list. Try going back to before the problem.

If it boots normally then you can reconnect the secondary drive.

 

I disconnected the normal HD, turned on the computer and it started normally and I was able to login as before. Should I reconnect the secondary (normal HD) while the computer is running. I saw them do that on a Youtube video about installing drives that I watched but I wasn't sure if that was a "no no."

 

I would not plug the secondary HD with the computer running. Dangerous and no upside because you will have the same problem when you restart.

It is late for me so I will think about it and post something tomorrow. (One thought I had is maybe creating another partition on the non-SSD hard drive and making that one active. That way if your computer is using some information of the non-SSD drive which is causing a problem this would no longer happen. If you ever wanted to boot from the regular HD you could set the OS partition as active. But like I said it is late and I may be making things too complicated.) I didn't read Earthling's links, yet, so I'll take a look at them too. I don't know if this has anything to do with it being an SSD versus a non-SSD drive as I haven't used an SSD drive yet.

I think Earthling posts during my overnight hours so maybe he will have some suggestion.

 

By not deleting the Win 7 partition from the HDD, and by reconnecting it, you have, in effect done exactly what I said would cause problems - and it duly has -

If it's booting OK without the HDD connected then my advice would be more or less as it was in the earlier thread - disconnect the HDD; reboot; install Easeus Partition Master and create its bootable CD; reconnect the HDD; boot to the Easeus CD; remove or reformat the Win 7 partition (only) from the HDD, leaving the Acer recovery partition in place. You would then always be able to put it back as it was using the Acer disk you have created.

By using Acer eRecovery instead of Easeus Todo to image your HDD you have in effect done what I was advocating, the key difference being that you have stored the image file on the disk we need to clear rather than on an external drive, so that recovery partition now has to remain in place.

sach2 is pretty expert with things like this and if he disagrees or suggests an alternative approach then you could try that instead. This isn't the sort of thing you do every day, or can find simple guides to on the net, so I'm just using what past experience I have to try to guide you.

@sach2 - yes, I'm in UK, 5 hours ahead of you.

 

"If it's booting OK without the HDD connected then my advice would be more or less as it was in the earlier thread - disconnect the HDD; reboot; install Easeus Partition Master and create its bootable CD; reconnect the HDD; boot to the Easeus CD; remove or reformat the Win 7 partition (only) from the HDD, leaving the Acer recovery partition in place. You would then always be able to put it back as it was using the Acer disk you have created."

Ty again. How do I remove/reformat the Win7 patition on the HDD?

 

Also when using Todo Backup to create an image on an external drive, what exact command do you want me to choose? "System backup" "Disk clone" "Disk and Partition backup" or some of the others? I'm sorry about being an amateur at this but I clicked on Disk clone to export it to my external drive and it gave me the impression it was going to wipe out a lot of the data on the external drive that has a lot of important pictures, videos and other stuff of mine.

 

I don't know how else to put it it. Have you tried to follow the step by step I gave you above? If so, boot the Eaesus Partition Master CD you should by now have created, find the Win 7 partition (the large one) on what I think will be Disk 2 (MBR) and click the Delete icon on the toolbar. Right click the now unallocated space and create a new NTFS partition. OK and out.

When you reboot you should now see your two disks in Computer, your SSD and HDD, and if you right click the new partition you can now format it and use it as a data partition. It's possible to format it while still in Partition Master but I would advise always formatting partitions in Explorer or Win 7's Disk Management.

 

Just spotted your second post. You no longer need to image your HDD using Todo as you have already done it with Acer eRecovery.

 

Yeah, I'm trying.... I feel a bit like a moron but I can't even do step 1 right. I launch the partition master, put a dvd in the drive, click bootable cd on both the button in the upper right and also under tools and nothing happens. Under the advanced tab I click bootable cd, nothing. It appears I can use other functions of the program as something happens when I click view properties or something like that. Furthermore when I launch the program there is a user's guide that I click on but again, nothing happens....

I've done a quick google search, nothing. I've uninstalled and reinstalled the program, nothing. I have the most current edition of the software.

 

I'm sorry you are having this grief. In my version (Pro, but I believe they are the same), you click Tool > Create Linux Bootable Disk. I guess it's OK to use a DVD-R but a CD-R or CD-RW will do just fine.

 

did a bit more with a google search and found out "WinPE bootable disk and Linux bootable disk are only available in Full Edition." I'd prefer not to drop $39.95 on this. Any other ideas?

 

Drat! There are other free partition management tools around but I'm not personally au fait with any of them. I'm sure sach2 or tgell or ano will fill this gap - all we want to do is delete a partition with a boot disk. Don't give up - this will fix your problem once we're over this hurdle

 

ok cool, btw, just ultra super thanks for your attention and patience with me.

I hate having this feeling like I have to ask you all to hold my hand while doing this. I just know how essentially these parts are to a computer and I don't want to mess anything up.

At least I'm clear now that the boot disk is what we use to delete the partition. That is why I asked earlier.

Just to be clear, boot disks are not backup or recovery disks? I cannot create useful here from the Acer eREcovery Management program?

 

Boot disks are just CDs/DVDs that boot automatically into a program, or a menu of programs. The Easeus Todo boot disk for instance is used to launch a version of the Todo imaging program capable of restoring an image to an unbootable system or even to a new replacement hard drive.

Don't feel down about asking for help, it's the sensible thing to be doing with problems outside of your experience. Let's hope someone pops up shortly so we can get this fixed.

 

Here we go -

http://www.partitionwizard.com/free-partition-manager.html

The Home version is free and does have the boot disk feature we need. I suggest you uninstall Easeus and put this in its place. You should be able to recognise the Win 7 partition on the HDD but as we are going to delete it then if you have any doubts check with us first. I've not used this program myself but it was used in another recent thread, apparently successfully.

Getting late here but I'll check in tomorrow and hope to see it's all fixed!

 

ok great, I believe I completed everything I was asked using that program. Excellent

A couple of things to note. I deleted the partition with Windows on it. Previously when dealing with my HDD even though I had 1 TB drive, windows listed it as two 500gb drives. One called DATA G: and the other something else, I can't remember. Now only the one 500 gb appears. Is this a problem? Where'd all the other space go?

Also, what does SYSTEM RESERVED (E do? It's a 100 mb drive of some sort.

 

I think I forgot to create the new partition, is that it? Any problem if I create it from the MiniTool Partition Wizard on windows?

 

That's the news I was hoping for! Well done :cool

Yes, you should create a new NTFS partition in the now unallocated space previously occupied by Win 7 and you can use your new tool or Windows Disk Management for this, but as I said earlier, format it in Windows. Not all NTFS file systems are the same and very strange things can happen if you mix two different types. Alternatively you could use either method to expand the single partition that's already there. Depends on what you want from it. The 100MB partition was related to your Win 7 installation and should be deleted before doing any of the above.

It's good to have confirmation that Partition Wizard works well. I'll put a copy in my own toolbox, and just out of interest, as a user can you actually tell any difference now you are using SSD?

 

Thinking on, now everything is working fine, we should go back to Easeus Todo and get your SSD Win 7 installation properly backed up. We can store the image either on an external HDD or on your internal one, and it can now safely be done from within Win 7. I don't actually have that program currently installed but it's Disk or Partition backup you have to use, not Clone. I suggest you create a full backup of your entire SSD to start with, and update it about monthly.

 

great great great. There is another drive that appears only in the minitool partition wizard that is called pqservice. Should anything be done with that? 15 gb capacity of which 3.7 gb are being used.

 

I regret telling you that I don't know. I didn't use the computer much before I installed the SSD. However, this is the fastest new computer I've ever used. Startup and especially shut down seem lighting fast to me. So I don't have a control to test it against, however I am very much a believer.

 

If it's the HDD we are talking about, that's where Acer eRecovery stores the image that would be used if you wanted to restore your computer to its original 'as delivered' state. If you are going to use a 'proper' imaging system from now on, such as Easeus Todo, you won't have any need for it but personally I wouldn't remove it - it's not as if you are exactly pushed for space But does it also appear on the SSD? If so you could remove it and enlarge the Win 7 partition.

It does sound as though SSD does give a meaningful speed boost - one doesn't often hear the word 'lightning' when talking about conventional systems, quite the opposite in fact :-D

With Todo, the Disk and Partition backup you need is not on the main tab, it's on the Backup tab.

 

Backed up and everything all done! Thank you so much earthling

 

It was useful to me too. I was cautioned long ago never to allow two Windows systems to see each other, and that has been proved here, as has the practicability of switching a HDD out for a SSD when you don't have a Windows installation disk. Good thread