can't print from bank account

Thanks in advance to anyone who responds in an attempt to help. While visiting my 85 year old father over Thanksgiving he told me his computer was running slow. I ran Hijack This and found more items running than on any computer I've ever seen. Some malware; spyware; etc. We tried several things to clean it up, and I finally downloaded and ran combofix. IT took over an hour for combofix to completely run and create a log. I've used combofix on my computer several times and have had no ill after-effects from it. His operating system is Vista (an early version) and his browser is Internet Explorer.

There is one resulting problem that I can't figure out. He can't print from either of his online bank accounts. IN addition to not being able to print from the bank accounts, one of the bank sites (Capital Plains Bank) requires him to "register his computer" everytime he logs on. He has to copy a registration number from the bank site and paste it into a window before it will let him log on. He can print other things, just not from the two bank sites. The tech reps from both banks were unhelpful and failed to remedy the problems.

Is this something to do with cookies being deleted? Is there something else that combofix deleted that needs to be reinstalled? Any ideas or help would be greatly appreciated.


Paul Moore
new member

 

Have you run Super-antispyware and Malware-bytes found in free downloads here? I also use Ccleaner after I run them.

-> http://majorgeeks.com/page.php?id=20

 

Most bank websites provide a way to export transactions to a file and/or download PDF statements. So, I think he has other options for printing bank transactions other than printing directly from the site.

 

Thanks to all for your help. The tech support people at dad's bank are saying that there's a problem with his Acrobat Reader. Apparently, some websites use a form of reader when you print from the site.

Paul

 

Online financial statements are often in PDF (Portable Document Format). Viewing a PDF file requires a PDF reader such as Adobe Reader, Foxit Reader, or any of numerous others. If Adobe Reader is installed but not working properly, you could uninstall it and then reinstall it. I'm using Foxit Reader and I can recommend it as an alternative to Adobe Reader.