Can't run anything, google redirects

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by coldleftoverpizza, Mar 22, 2012.

  1. coldleftoverpizza

    coldleftoverpizza Private E-2

    I would appreciate any help on this matter. My computer can't run any programs, when I click on something to run it will show a "thinking" circle and then nothing will happen. No error messages or anything. The only program that does seem to work is internet explorer 64-bit version but even then I constantly get redirects so I'm posting from a clean computer.

    Looks like I've been infected pretty bad, help!

    my computer is windows 7, 64 bit
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please do the below so that we can boot to System Recovery Options to run a scan. There will be two options to choose from. One if you do not have your Windows 7 boot DVD and another when you have your DVD.

    For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
    For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    Option1: Enter System Recovery Options from the Advanced Boot Options:

    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    Option2: Enter System Recovery Options by using Windows installation disc:

    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.

    On the System Recovery Options menu you will get the following options:
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
      Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please attach this file to your next reply. (See: How to attach)
     
  3. coldleftoverpizza

    coldleftoverpizza Private E-2

    Thanks Tim! I've been trying to run everything but now we're on to something.

    Attached is the log you wanted.
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Save fixlist.txt to your flash drive.

    • You should now have both fixlist.txt and FRST.exe on your flash drive.

    Now reboot back into the System Recovery Options as you did previously.
    Run FRST and press the Fix button just once and wait.
    The tool will make a log on the flashdrive (Fixlog.txt).
    Please attach this to your next message. (See how to attach)

    Now boot into normal Windows can continue with the below.

    Running MGtools
     

    Attached Files:

  5. coldleftoverpizza

    coldleftoverpizza Private E-2

    Attached is the fix log.

    As for the MGtools, I booted like normal and it won't run just like the other programs.
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am consulting with the other malware fighters. Hang in there. ;)
     
  7. coldleftoverpizza

    coldleftoverpizza Private E-2

    Ok thanks Tim, bring in the cavalry and the big guns haha
     
  8. coldleftoverpizza

    coldleftoverpizza Private E-2

    Good news :)
    I used Bootrec /Fixmbr in the command prompt of the recovery console and the computer boots normally and I can run things again!
    I'm probably still infected though so what are the next steps?
     
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member


MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds