Cant Use Malwarebytes Stalls At Memory Scan

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by sueandco, Jul 26, 2018.

  1. sueandco

    sueandco Private E-2

    Hi,
    I think I have some malware on my pc.
    I cant run malwarebytes it stalls at memory check and then pc shuts down.
    any help welcome
    Have attatched RK and Adwarecleaner
    Thanks
    Sue
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    "RegCure Pro is a "system optimizer". These so-called "system optimizers" use intentional false positives to convince users that their systems have problems. Then they try to sell you their software, claiming it will remove these problems."
    Please remove everything found in ADWCleaner.

    Then rerun RogueKiller and delete these:
    ¤¤¤ Registry : 6 ¤¤¤
    [Suspicious.Path] (X64) HKEY_USERS\S-1-5-21-1390330221-2386959500-3592658871-1000\Software\Microsoft\Windows\CurrentVersion\Run | {B9122519-D134-358C-DDA1-AF88B8BAB66C} : C:\Users\alan\AppData\Local\Temp\payload.exe [x] -> Found
    [Suspicious.Path] (X64) HKEY_USERS\S-1-5-21-1390330221-2386959500-3592658871-1000\Software\Microsoft\Windows\CurrentVersion\Run | YdbPack : C:\Users\alan\AppData\Local\YdbPack\payload.exe [x] -> Found
    [Suspicious.Path] (X86) HKEY_USERS\S-1-5-21-1390330221-2386959500-3592658871-1000\Software\Microsoft\Windows\CurrentVersion\Run | {B9122519-D134-358C-DDA1-AF88B8BAB66C} : C:\Users\alan\AppData\Local\Temp\payload.exe [x] -> Found
    [Suspicious.Path] (X86) HKEY_USERS\S-1-5-21-1390330221-2386959500-3592658871-1000\Software\Microsoft\Windows\CurrentVersion\Run | YdbPack : C:\Users\alan\AppData\Local\YdbPack\payload.exe [x] -> Found

    ¤¤¤ Files : 4 ¤¤¤
    [PUP.RegCurePro|PUP.Gen1][Folder] C:\ProgramData\ParetoLogic -> Found
    [PUP.RegCurePro|PUP.Gen1][Folder] C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ParetoLogic -> Found
    [PUP.RegCurePro|PUP.Gen1][Folder] C:\ProgramData\ParetoLogic -> Found
    [PUP.RegCurePro|PUP.Gen1][Folder] C:\Program Files (x86)\ParetoLogic -> Found

    Please reboot and rescan with both. Then try to run MBAM and Hitman and attach the new logs.
     
  3. sueandco

    sueandco Private E-2

    Hi,
    Rebooted and mbam works.Have not cleaned this yet.
    here are logs
    Thanks
    Sue
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Remove the one item found by MBAM. Reboot once again and tell me how things are running now.
     
  5. sueandco

    sueandco Private E-2

    Hi,
    Everything seems to be OK now.
    Someone managed access to some of my passwords (I managed to change them using different pc)
    Could any of the stuff I removed been responsible for this ?
    Thanks
    Sue
     
  6. sueandco

    sueandco Private E-2

    Hi,
    That file that mbam found keeps coming back
    PUP.optional.Reimage
    What can I do about this.
    Thanks
    Sue
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please download Zemana Malware Removal to your desktop and run it please.

    It auto updates, and you click scan. After it's finished, click on the icon that looks like Cell phone strength bars. High-light the report (by date log was produced) and click on the "Open Report" icon. (looks like a folder). That notepad.txt can then be copied/pasted into another .txt doc and saved. Upload that, please.
     
  8. sueandco

    sueandco Private E-2

    Hi,
    Zemana came back clean here is txt file
    Thanks
    Sue
     

    Attached Files:

  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  10. sueandco

    sueandco Private E-2

    Hi
    Reimage is not listed any more.
    Thanks
    Sue
     
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know. :)

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Re-enable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 or 10 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     
  12. sueandco

    sueandco Private E-2

    Hi
    Thanks for your time and help with this.
    Sue
     
  13. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. :)
     

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