CD Drive Not Working

Discussion in 'Software' started by tombo94, Aug 21, 2010.

  1. tombo94

    tombo94 Private E-2

    Hello,

    I had some malware problems, which is now cleaned up, but in the process Microsoft Malicious Software Removal Tool deleted/damaged the file:C:\WINDOWS\system32\drivers\imapi.sys

    I was told in the malware removal forum (Here) that this was why my CD Drive is not working and was told to go to this forum. I also get this message when I try to enable the drive with Add Hardware: "Windows cannot start this hardware device because it's configuration information (in the registry) is incomplete or damged. (Code 19)"

    Any help would be appreciated.
    Thanks
     
    tombo94, Aug 21, 2010
    #1
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    What Windows version and Service Pack (if applicable) are you using?

    But try this HERE its a common but easy fix for issues like yours to try first.
     
    DavidGP, Aug 21, 2010
    #2
  3. tombo94

    tombo94 Private E-2

    Hi,

    I'm running XP SP3. When I try to run the tool I get an error right from the beginning: "Fix it troubleshooting cannot continue because an error occured: We're sorry, but the diagnostic solution encountered a runtime error. Please try again later."

    I have tried re-downloading and running, but the same thing occurs.

    Thanks
     
    tombo94, Aug 21, 2010
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Open a command prompt...
    Start | Run | Type: cmd | Click OK |
    Then type:

    sc query ImapiService

    and hit Enter.

    Is the ImapiService there?
     
    TimW, Aug 21, 2010
    #4
  5. tombo94

    tombo94 Private E-2

    Yes it shows up but says it is stopped.
     
    tombo94, Aug 21, 2010
    #5
  6. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Do it the manual old way in deleting the upper and lower filter keys in the registry using Method 1 HERE
     
    DavidGP, Aug 21, 2010
    #6
  7. tombo94

    tombo94 Private E-2

    Hi

    Followed the instructions but drive is still not showing up
     
    tombo94, Aug 21, 2010
    #7
  8. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Have you rebooted?

    Also if rebooted and not showing up still, open up Device Manager and open CD/DVD drives section and right click your drive if listed and choose uninstall, then reboot and Windows will re-install the driver,

    If that doesnt work, then open up your PC and unplug the cables (power and IDE) to the drive and re-plug them in, then reboot.
     
    DavidGP, Aug 21, 2010
    #8
  9. tombo94

    tombo94 Private E-2

    Hello,

    Uninstalling the driver seemed to have fixed it!

    Thank you both for your help! I think my PC is finally back to normal.
     
    tombo94, Aug 21, 2010
    #9
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know. :)
     
    TimW, Aug 21, 2010
    #10

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