CD/DVD drive missing from laptop

Hi guys,

Im just about to quit on this one.

I have a laptop here that im trying to fix, the problem is the CD/DVD drive is not showing up in the computer folder of vista.

I am aware of the "upper, lower filters fix" but sadly that does not work in this case and there are no "filters" to delete in this case.

I have restored the machine to factory and no luck

I have flashed the BIOS to the latest BIOS and no luck

The CD/DVD option also does not show up in the device manager so its not just a matter of updating drivers.

The drive is fixed in securly to the laptop and it has power going to it. i even unscrewed it and popped it in again to see if windows would detect it but no such luck.

when you put a CD in the drive spins accordingly but nothing happens in windows.

i think thats a bout it, i dont know what else i can try.

any help would be greatly appreciated

thanks

windows vista home - updated
Model: HP DV9628nr (pavillion DV9000 series)

 

hi and thanks for your reply.

the BIOS is "PheonixBIOS"

I dont know where to go in it to see if CD/DVD ROM is enabled or disabled.

the only refrences I see in it to any CD/DVD ROM drives is that i can select it as a boot device, but i think thats just a generic setting, i cant find anything in the BIOS that relates to my exact drive and the options in it are very limited.

 

thanks for your reply man,

i tired that upper and lower filters fix first a few days ago to no avail.

i cant reinstall drivers though device manager because there is no cd/dvd section to expand.

im startin to go out of my mind on this one lol :confused

 

just a question did you try going to the hp site and grab drivers from there? chipset optical drives might help.. good luck