Changing Video Card

Hello
I need to up date my video card asone of the fans on my current card is failing. (I oiled it and it seemed to work for a while but them sputtered to a halt once more)

The old card is a Sapphire R9 270 the card that I bought to replace it is a Radeon rx 500
In the past Ive always just popped out the old card, put in the new card and then dealt with the drivers.
Things didn't go as planned this time around.
The new card is much larger than the old one and its a really tight fit in my midsize case. I THINK i have it seated correctly but this card doesn't cause that tiny lever on the pcie slot on my motherboard (I dont know hat its called) to pop up. Which is how I knew my old card was in place.
I put it in and the card powered up (fans spun) but my pc did not boot.
I tried reseating it a few times. Pc still wouldnt boot up.
I reinstalled my old vid card and my pc booted right up.

The new card said not toinstall the new drivers until the card was physically in place.
Nor did I uninstall my old drivers before I tried to switch them out.
Im not wondering if the way I was show to do this is incorrect and theres more to this than ppo out old card, put in new card.

Thanks in Advance!




Am attaching my pc dxdiag

 

For future reference, this is usually a bad idea. Fan bearings for fans used in computers are lubricated with a permanent "grease". Applying oils to these grease products actually breaks down the lubricating capabilities of the grease. So while adding oil may temporarily resolve the problem, in actuality, it will speed up the final demise of the bearings.

Once friction starts it wear on the bearings, there is no reversing it. So the better solution is to look for replacement fans - though that is not always as easy as it sounds.

And yes, I realize "permanent" is euphemistic marketing hype. But generally the fan lubricant is supposed to last longer than the expected lifespan of the device the fan is cooling - and normally it does. But until Man can create perfection 100% of the time, there will always be premature failures.

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As for you new card, you need to stick your head in there, along with good lighting, and visually inspect to see if the larger card is touching/hitting something on or around the motherboard that is preventing it from being completely seated in the slot. Tall RAM sticks are common offenders (which is why they make low profile RAM).

Note the RX 500 is a "series" of cards that includes the RX 550, RX 560, RX 570, RX 580, and RX 590 and several others - but no RX 500. This might matter if your specific card requires an extra power connection.

I always uninstall old drivers first, then reboot to force Windows to load generic drivers. Then I shut down, unplug from the wall (very important!), touch bare metal of the case interior (also very important), then I install the new card.

 

Thank you for your quick reply!
I will unistall my old drivers and then boot to load the defaults then cross my fingers.
*headdesk* I looked on youtube for a solution to my fan issue. Dozens of vids on how to lub the fans and not one mention not to do it in the comments. Thank you for taking the time to not only let me know that its a bad idea, but also let me know WHY its a bad idea.

That's one of the things that I LOVE this site.

I managed to find replacement fan for my video card on amazon. I ordered it so that I can attempt a repair on the Sapphire. Id like to save it if I can.

Thanks!

 

Well, for sure, you can often extend the life of a fan by oiling it, or get one moving again if the bearings have seized. But those are only temporary solutions until you can replace the fan (or entire card) because again, you cannot undo the damage caused by friction.

Thanks for the kind words. Good luck and keep us posted.