College Girl in Need :P

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by rachewew, Nov 9, 2005.

  1. rachewew

    rachewew Private E-2

    Sorry for the cheesy pick-up line but I really need help!!!! I recently picked up some new spyware on my computer and I am not sure what to do. I have already ran all of the Adaware and Spyware Blaster and I have AVG and McAfee virus protection and it STILL won't get this thing. I also have PopUp Stopper Professional and STILL pop-ups from internet explorer keep popping up even though I don't even USE Internet Explorer, I use Mozilla. >.< So! Here is my Hijackthis log, if you could all look at it and tell me what I can do I would REALLY appreciate it because I really don't want to delete something that I shouldn't and mess up my computer!

    • Edit by bjgarrick: Unrequested, Inline HJT log removed!
     
    Last edited by a moderator: Nov 10, 2005
  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    First, you must pick ONE antivirus and uninstall the other as running two will cause conflicts on your computer, after you address this, please follow the steps below:

    http://www.majorgeeks.com/images/grenade.gif Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

    • Make sure you check version numbers and get all updates.
    http://www.majorgeeks.com/images/grenade.gif Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

    http://www.majorgeeks.com/images/grenade.gifAfter doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

    http://www.majorgeeks.com/images/grenade.gif Downloading, Installing, and Running HijackThis
     

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