Computer boots up then shuts down in endless cycle.

Welcome to MajorGeeks!

I am currently reviewing your logs and will get back to you with a set of instructions as soon as possible. Our queue is working the oldest threads first.

Thanks for your patience.
dr.m

 

Hello, LDSR

*You currently have no anti-virus or third-party firewall installed - I will give instructions when to correct this.

I strongly recommend that you clean up this account's Desktop immediately leaving only links.[ C:\Documents and Settings\Owner.New-computer\Desktop ] Do not store downloads, exe files, iso files....etc on your Desktop. First it is not a safe place to keep them (i.e., you may loose them due to malware, and a cluttered Desktop is an easy hiding place for malware), and last but not least it can have an effect on your PCs performance.

Step 1:
Please look in Add/Remove Programs for the following and uninstall if found. If you get any errors just make a note and continue on.

Step 2:
Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups

Step 3:
To remove left-overs from McAfee, run the below tool / re-boot / then run it again.
McAfee Consumer Product Removal Tool

Step 4:
Next, try running the below online scan:

http://www.superantispyware.com/onlinescan.html

Reboot immediately after scanning if it finds and removes anything. Let me know if anything was found. See if you can save a log with it.

Step 5:
Now - refer to the following link for anti-virus and firewall suggestions. * Install one of each of these applications immediately.

How to Protect yourself from malware!

Step 6:
Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, use right click and select Run As Administrator).

Please attach the below logs to your next reply:

• C:\MGlogs.zip
• SAS onlinescan log

Make sure you tell me if you had any problems running this procedure and give a description of how things are working now!

dr.m