Computer freezes on boot

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by hyduk, May 29, 2011.

  1. hyduk

    hyduk Private E-2

    For reference, the problem originated here: http://forums.majorgeeks.com/showthread.php?t=237971

    To summarize that thread: My video card appeared to be fried about a week ago, at first it would freeze randomly with lines/dots scattered about the screen, eventually it wouldn't even make it to the Windows loading screen:

    http://img204.imageshack.us/img204/9898/windowsh.jpg

    (apologies for the cell phone pic).

    So, I replaced the video card, which fixed the display issue..but the freezing continued. My computer will freeze right as the desktop loads, I reformatted the OS Drive (the other drive contains just music/movies), thinking it was a Windows issue, but the problem persists.

    The odd thing is that I can get the computer to load 100% of the time if I:

    1) Boot in Safe Mode
    2) Restart (I cannot Shut Down then power on again, has to be a Restart). Any method that ends in a restart works (system restore, etc).

    This gets me into Windows without freezing 100% of the time, and as far as I can tell is the ONLY method that works (if I just keep powering off, then on, it never makes it). After I make it into Windows, I have no issues as far as I can tell. Used the computer for about 12 hours, on and off (gaming, browsing, etc.) without any issues.

    The whole thing is just giving me mixed reactions...can't really determine if it's a hardware issue or possibly malware related.

    I went through all the steps, and will attach the logs in this post.

    RootRepeal would not work, it gave me this error:

    http://img827.imageshack.us/img827/350/rootrepeal.png

    Thanks in advance for any help!
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am afraid it is back to your software thread. Your logs are clean. This is not a malware issue, though I do suggest you not allow UTorrent to run at start up!!

    Since you are not having any malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0

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