Computer shutting down spontaneously

Discussion in 'Software' started by lolli, Dec 22, 2006.

  1. lolli

    lolli Private E-2

    Hi all, my friend has a Win Xp Hp that is about 2 years old. However, sometimes when she clicks on a link, or just when ever, ( not doing anything specific, it happens at all times), her computer shuts down.

    This is the error she got, does this help anyone? She already made sure the fan works, and made sure the computer is not overheating..

    Can anyone help, thanks in advance

    Rhonda

    P.S we already did a virus scan and disabled start up items, along with a system restore.
     
    lolli, Dec 22, 2006
    #1
  2. theefool

    theefool Geekified

    you stated, this is the error she gets. What is the error?
     
    theefool, Dec 22, 2006
    #2
  3. lolli

    lolli Private E-2

    :eek: I'm sorry lol here it is, 0x0000000a(0x760c7d3b,0x00000002,0x00000001,0x804eb3eb)

    rhonda
     
    lolli, Dec 22, 2006
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Could be ram, driver conflict ...etc.
    Check that your bios is reporting the ram accurately.

    Check for conflicts in device manager .....

    what file system is the error report coming from?
     
    TimW, Dec 22, 2006
    #4
  5. lolli

    lolli Private E-2

    Ok how do we check from the bios about the ram, i'm wondering about that as well.... I did say something about she said about installing or uninstalling new hardware, but that was the only thing that she wrote down.

    When she I reccomended she do the diskcleanup.... it did shut down on her.

    Thanks for your replies

    rhonda
     
    lolli, Dec 22, 2006
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    TimW, Dec 22, 2006
    #6
  7. lolli

    lolli Private E-2

    off to run it.. brb :)
     
    lolli, Dec 22, 2006
    #7
  8. lolli

    lolli Private E-2

    ok, her ram seems to be ok, i think, she had 443 kb in ram, but here is the other message she gets....


    Problem caused by Device Driver

    You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.

    More information

    --------------------------------------------------------------------------------


    Problem report summary

    Problem type
    Windows stop error (a message appears on a blue screen with error code information)

    Solution available?
    No

    What does this problem mean?
    Windows has encountered a problem it cannot recover from and it needs to be restarted

    Cause
    Unknown

    Computer symptoms
    A message appears on a blue screen with error code information (for example: 0x0000001E, KMODE_E



    Rhonda
     
    lolli, Dec 22, 2006
    #8
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    443 mgs of ram? 256 ...394 ....512 ....got a video card that uses 71 mgs?
     
    TimW, Dec 22, 2006
    #9
  10. lolli

    lolli Private E-2

    ok for the graphics card she has Nvidia GForce and I was wrong ram is

    448 MB Ram

    Would a Hijack this post help?
     
    lolli, Dec 22, 2006
    #10
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    not in this thread ....the ram is ok ......

    the zipped summary report from everest may help.

    If you think it is malware:
    Bitdefender agree to the license and then select Scan. DO NOT CHANGE THE OPTIONS TO SHOW ALL FILES SCANNED. That will make your logs huge and we don't need to see clean files. Once Bitdefender completes the scan:

    Click-on the Detected Problems tab. Then select Click here to export the scan report

    When the window comes up to save the report, change the Save as type: box to Text (Tab Delimited) (*.txt) and then in the File name box enter change to bdscan then click save. This will save a file named bdscan.txt in whatever folder you are currently in when you save the file (take notice of where you are at so you can find it later). This bdcan.txt file will actually contain HTML code that we can easily view later while reviewing your log. All we have to do is rename the file to bdscan.html.

    http://www.bitdefender.com/scan8/ie.html
     
    TimW, Dec 22, 2006
    #11
  12. theefool

    theefool Geekified

    A low level ram check with memtest86+ is a first sign for bad ram...But, XP does use ram in strange ways. I'd take out one of those ram sticks and see if the computer acts normally.
     
    theefool, Dec 22, 2006
    #12

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