Computer Shutting off

Hola! My daughter's Dell Desktop computer will shut down when she starts playing games that demand alot. We thought it was the power supply but we just had that replace and upgraded and it is still doing it.
Is there a program that will tell us what the heck is going on?


Also, she has Kaspersky Antivirus on it and it won't let us uninstall it no matter how many times she tries the fixes from Kaspersky. We can't even upgrade it. Any idea how to get Kaspersky off the computer?

TY!

 

Hi my friend , you must download this

http://majorgeeks.com/Open_Hardware_Monitor_d6396.html

following your computer's temperature , your problem is overheating i think , even you should download this tool

http://majorgeeks.com/Speccy_d6358.html

follow the process :

from left column choose

Summary ( wait 30 seconds until report generated )

from bar menu select :

File
Save as Text file

choose desktop as saving location

follow this process to post your machine type report

http://forums.majorgeeks.com/showthread.php?t=86880

informing us about your computer's specifications !! :wave

 

>> Also, she has Kaspersky Antivirus on it and it won't let us uninstall it no matter how many times she tries the fixes from Kaspersky. We can't even upgrade it. Any idea how to get Kaspersky off the computer? falconattack <<

Occasionally errors can occur whenever attempting to delete/uninstall Kaspersky Antivirus; which render it difficult to remove entirely (in fact, this is so with just about all of the major AV products currently out there).

I actually tested Kaspersky Internet Security 2012 a while back and also had trouble uninstalling it as well; but was able to do so by using the Removal Tool for Kaspersky Lab Products.

Important: Be sure to read thoroughly read through the instructions on that webpage before downloading and/or installing and using the Removal tool in order to get the most out of using it.

Side Note: According to that Kaspersky site; "Under Windows 64-bit OSs the removal utility does not uninstall Kaspersky Anti-Virus 6.0/7.0 and Kaspersky Internet Security 6.0/7.0"

Good Luck! -- COMP

 

Here is the report.
I hope it helps!
TY!

 

anyone? : )
help?

 

You could follow this

http://www.sparepartswarehouse.com/modelsserialimg.htm#Dell

telling us about service tag even you laptop's model !! :wave

 

Hola! : )

Dell Inspiron 580

It took me this long to remember to ask her when she was home and not in class!

She installed a new graphics card after she bought the computer, so it did not come with it.

 

when was the last time the Fans where cleaned if at all.Most likely does sound like a heat issue.If i remember right Ati Radeon's tend too over heat.I use too have one that over heated.When you go too clean the fans make sure that they don't move while cleaning.138F is a bit warm I did a converter lol the max temp a video card can handle is 160F Then it shuts down.

 

This will tell you all most any thing on your computer including temps.http://majorgeeks.com/Speccy_d6358.html its from CCleaner.

 

They have never been cleaned.
Can I trust Frys to do that?

 

Well if you want to do it right i would.Just tell them that your Computer needs cleaned of dust.Be cause your video card is heating up.

 

Tyvm!