Connecting problem

When I try to connect to the internet with my ISP I get an error stating that my system does not have a modem installed. Device Manager shows the modem installed and is working properly. When I open my connections and check the properties of the connection it says "Modem Removed-Unavailable device (COM1)". Any ideas?

 

If this helps my operating system is window xp
modem is intel 537ep v9x, with dial up

 

This may be due to certain registry keys missing in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Telephony\Providers which keys i am not sure but you will need to check this, if your not confident about dealing with registry issues wait till someone a little more experienced tells you what to do !
Hope this helps a little !

The other alternative is if you have your Xp CD, put that into the drive and click on "start", "run", then type "sfc /scannow" (leave out the quotes and don't forget the space between scf and /) this checks all O/S files and replaces the ones that might be missing/corrupted.

 

This reads like your DUN connection is trying to connect via an external modem, usually, internal modems are set to use COM3 or higher as COM1 and 2 were traditionally physical ports. Start > Control Panel > Phones and modems - check the properties for your modem, you should find the COM port listed (or you can run a test to find out), make a note of it.

Control Panel > Network connections, find the connection that XP is using to access the 'net, right-click it and choose Properties, now look for the COM port setting and change it to the COM port in the modem properties.

Apologies if this is not 100% accurate, it's been some time since I setup XP on dial-up

 

Thanks for the replies. In the "phone and modem options" window under the modems tab is says the modem is attached to COM3. In "network connections" it shows "modem removed-unavailable device (COM1)".

 

I've changed the com setting in network connections as the same in phone and modem settings and still no luck.

 

I got it fixed, thanks for the help.