Connection Problems w/ Other Issues. Please Help!

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by dutchluck13, May 24, 2011.

  1. dutchluck13

    dutchluck13 Private E-2

    About two week ago my laptop became infected. I scanned with SAS and MAM and seemed to have gotten rid of it with both of those. However, after a couple days I began having connection problems. My internet would be fine for 20-30 min and then randomly cut out. The only way to get the connection back would be to restart my computer, and then the same thing would eventually happen. After logging in I also am getting repeated messages for "Generic Host Processes for Win32 Services encountered a problem and needs to close". These messages are paired with random desktop/window refreshes where various windows and tool bars switch back and forth between classic view. After going through R&RMF I am still having these problems.
     

    Attached Files:

  2. dutchluck13

    dutchluck13 Private E-2

    MGtool logs
     

    Attached Files:

  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Now we need to use ComboFix
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    • If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    • Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:
    Code:
    KILLALL::
    
    Folder::
    c:\windows\147BCE03C0F14C9F81576A89B6D2D973.TMP
    c:\windows\92083A9A549D405788E8223EA08563FA.TMP
    
    File::
    c:\windows\Aduguzub.bin
    c:\windows\x
    
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe

      http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif

    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.

    Now go to this MGTools and download the new version of MGtools.exe. Overwrite your previous MGtools.exe file with this one. You were using an outdated version.

    Run the new C:\MGTools.exe and attach the C:\MGlogs.zip that it produces.

    Describe to me what problems you still have?
     
  4. dutchluck13

    dutchluck13 Private E-2

    Here are my new logs. My connection problems seem to be resolved. I am still experiencing all the other things mentions in my first post.
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  6. dutchluck13

    dutchluck13 Private E-2

    I deleted Mkoziluy.dat. Since I'm running SP3 I didn't think that was the problem, but I did attempt to do a windows update. Windows update wasn't working properly and I was given an error. After reading a bit about the error it seemed like a rootkit was the cause and I ran TDSS.exe. A rootkit was found after scanning and was removed. After a reboot everything appears to be back to normal.
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Yes, that could do it. Glad you decided to run TDSSKiller, it's something we are considering adding to the Read and Run First instructions as this is becoming a frequent type of infection. ;)

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0

    Help Support MajorGeeks
    Buy Discounted Software @ Majorgeeks Store. Giveaways Too!

    Majorgeeks Geek Wear. Hats, T-Shirts, Hoodies

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  8. dutchluck13

    dutchluck13 Private E-2

    Got through those last steps without a problem. Thanks for your help!
     
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Safe surfing. :)
     

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