Cool Web Search DISASTER

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by PleaseHelp, Dec 21, 2004.

  1. PleaseHelp

    PleaseHelp Private E-2

    Sorry to bother you all on a probably frequent topic, but this is really a mess...

    Apparently our computer has acquired the cool web search virus - I tried to download CWShredder but it won't run, I've read that there's a variant of CWS that kills your anti-spyware, including CWShredder, so I suppose we have that variant.

    Most sites then suggest you download and run a program called "Smart Killer" before CWShredder to fix this problem... the catch is that I can't download "Smart Killer" every time I try to download it an error message pops up saying it cannot locate "america.exe" I have no clue what that is, or how I can get it. This virus is making the computer virtually useless, I would appreciat any help and advice you can give me.

    Thank you so much!
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    When you run CoolWWWSearch.SmartKiller (v1&v2) MiniRemoval, if you are clean it gives a somewhat confusing message:

    CoolWWWSearch.SmartKiller (v1&v2) has not been found on your system.

    So people thought this meant that the removal tool was not being found. It just means you have no infection.

    Sounds to me like you are not running the removal tool or what you downloaded is not the correct program.

    Where did you download your tools from? Get them from MG's!

    CWShredder (Last Merijn Version)
    CoolWWWSearch.SmartKiller (v1/v2) MiniRemoval

    CWShredder - the new Intermute version


    You should consider running our full cleanning process.
    First, please follow ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal
    If you already have any of the programs linked in the tutorial please double check your version to make sure you have the latest one and that you have any/all updates for the programs.

    NOTE: In order to resolve the issues you are having it is very important that you at least try to perform all the steps as outlined. If you have any difficulty please post back letting us know what steps you have completed, what you found while doing the scans if anything and details about any problems you have encountered in completing the steps. The more details you can provide the better.


    After doing ALL of the above if you still have a problem:

    Make sure you have HijackThis 1.99 and follow the guidelines on where to install it and how to post a log as an attachment. This is all covered in the sticky thread NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting

    Now post a HijackThis as a .txt file attachment to your message. All running programs should be closed, including your web browser, e-mail. Close before running Hijack This!

    To repeat: Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file. Place it in its own folder, for example C:\Program Files\HJT
     

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