Critical Shutdown - Bluescreen

Discussion in 'Software' started by DON GAYNOR, Oct 13, 2015.

  1. DON GAYNOR

    DON GAYNOR Sergeant

    I had a critical shutdown and received the following error message:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 124
    BCP1: 0000000000000000
    BCP2: FFFFFA8007A688F8
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\101315-25927-01.dmp
    C:\Users\Don\AppData\Local\Temp\WER-69592-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    =====

    I confirmed that my drivers are current.

    Help please. :cry :major
     
  2. Eldon

    Eldon Major Geek Extraordinaire

  3. DON GAYNOR

    DON GAYNOR Sergeant

    Eldon,

    Here's the report after running the program:

    System Information (local)
    --------------------------------------------------------------------------------

    Computer name: DON-PC
    Windows version: Windows 7 Service Pack 1, 6.1, build: 7601
    Windows dir: C:\Windows
    Hardware: BK174AA-ABA HPE-250f, HP-Pavilion, MSI, IONA
    CPU: GenuineIntel Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz Intel586, level: 6
    8 logical processors, active mask: 255
    RAM: 8547024896 bytes total




    --------------------------------------------------------------------------------
    Crash Dump Analysis
    --------------------------------------------------------------------------------

    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.

    On Tue 10/13/2015 1:09:14 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\101315-25927-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x4ADB5C)
    Bugcheck code: 0x124 (0x0, 0xFFFFFA8007A688F8, 0x0, 0x0)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.





    --------------------------------------------------------------------------------
    Conclusion
    --------------------------------------------------------------------------------

    One crash dump has been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.


    Read the topic general suggestions for troubleshooting system crashes for more information.

    Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
     
  4. Eldon

    Eldon Major Geek Extraordinaire

    Thanks DON.
    Do you have a program that shows the temperatures of the Motherboard, CPU & HDD/SSD?

    If not, download Speccy.
    http://www.majorgeeks.com/files/details/speccy.html
     
  5. DON GAYNOR

    DON GAYNOR Sergeant

    154F per Wise Care 365. I think my CPU fan of 5V section of PSU is weak. The fan only rocks or pulses, it don't spin up.
    :cry :major
     
  6. _nullptr

    _nullptr Major Geeky Geek Geek

    What was listed as being 154°F - CPU, Hard Drive..?
    Edit: The PSU seems dodgy with no spinning fan :(
     
    Last edited: Oct 14, 2015
  7. DON GAYNOR

    DON GAYNOR Sergeant

    That's the CPU temperature.

    Yes, I think I've lost the 5v out of PSU. :cry

    Thanks for weighing in.

    Don
     

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